Service Desk Specialist

Job Summary

We are currently hiring a Service Desk Specialist I for our MIS Division
, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. Respond to calls and service desk tickets, runs diagnostic programs, isolates problem, and determines and implements solution. Investigates and resolves software and hardware issues in our environment by performing the listed duties and responsibilities below, all while providing a superior level of customer service.

Your Day-to-Day responsibilities include activities such as:

• Answers, evaluates, and prioritizes incoming telephone calls, voice mail, Service Desk ticket request, and in-person requests from users experiencing issues with hardware, software, networking and other computer related technologies.
• Prepare shipping labels and ship equipment to branches and remote locations as needed.
• Receives equipment and distributes to assigned Service Desk Technicians.
• Assists Service Desk Technician with troubleshooting, repairing and prepping new equipment.
• Process Service Desk invoices and checks for accurate billing charges based on contractual agreements and work requested.
• Performs miscellaneous duties as assigned.

Competencies we value for this role include Ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills, organized and have great time management. The incumbent will have 1 year of experience and working towards a bachelor's degree in a IT. To perform this job successfully, an individual should have knowledge in IT Ticket tracking system and MS Office products. Time management and workload prioritization are very important in this role.

The incumbent should possess excellent customer service skills, strong documentation skills along with excellent written and oral communication skills, and excellent analytical and problem-solving skills. The individual must be able to work full-time with periodic evening and weekend work. The individual will be required to frequently use a computer, telephone, and copier/scanner/fax machine. The individual will be expected to spend a majority of each workday sitting indoors and on occasion, stand, walk, bend, and travel for business.

Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.