Data Management Organization Program Manager - IT

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Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

The Technical Program Manager is responsible for enabling efficient team delivery by owning Agile execution, delivery tooling, and centralized knowledge management. This role partners closely with engineering, product, and stakeholders to keep work organized, visible, and on track—while supporting decision‑making through data and insights.

You will manage the team’s Jira Scrum processes, maintain project and organizational documentation in Confluence, perform ad‑hoc data analysis to support planning and reporting, and assist with project coordination to ensure successful delivery.

Program & Project Coordination

• Coordinate project timelines, deliverables, and cross‑functional dependencies
• Track progress against plans and proactively surface risks or blockers
• Support planning activities by translating goals into actionable work items
• Provide delivery status updates to stakeholders as needed

Data Analysis & Reporting

• Perform ad‑hoc data analysis using Jira data and related sources to support planning, retrospectives, and decision‑making
• Develop and maintain delivery metrics (e.g., velocity, throughput, cycle time, capacity)
• Create dashboards or reports that increase visibility into team health and performance

Agile & Scrum Execution

• Own and administer the team’s Jira Scrum boards, workflows, and backlog hygiene
• Facilitate or support Agile ceremonies including sprint planning, stand‑ups, reviews, and retrospectives
• Occasional requirements gathering and story documentation
• Ensure accurate tracking of work, dependencies, risks, and delivery milestones
• Partner with product and engineering to promote continuous improvement in team delivery

Tooling & Knowledge Management

• Own the team’s Confluence spaces, ensuring documentation is structured, up‑to‑date, and easy to navigate
• Establish and maintain standards for project, process, and operational documentation
• Serve as a subject‑matter resource for Jira and Confluence best practices

Collaboration & Enablement

• Act as a connector across teams to improve communication and alignment
• Enable teams to work more effectively by reducing friction, improving processes, and increasing transparency
• Support leadership with insights into delivery trends and opportunities for improvement

Required

• Experience working in Agile or Scrum‑based delivery environments
• Hands‑on experience managing Jira boards and workflows
• Experience creating and maintaining structured documentation in Confluence
• Strong organizational, communication, and coordination skills
• Ability to analyze data and translate findings into actionable insights
• Experience in a technical environment (engineering, data, platform, or product teams)
• History of success with multi‑tasking within a high‑pace landscape

Preferred

• Familiarity with Agile delivery metrics and reporting
• Experience supporting multiple projects or work streams simultaneously
• Comfort working with ambiguity and evolving priorities

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $87,600 - $137,600 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

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