IT Quality Assurance Lead

Job Title

IT QA & Training Lead

Cincinnati, OH

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.

As the market leader in the Midwest, Silco is a growing, family‑owned company with over 400 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest‑growing private companies, we have a long‑standing track record of success and ambitious goals for the future.

Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

We’re looking for a data & Salesforce‑savvy professional who ensures that every IT deployment works flawlessly. You’ll be the last line of defense before go‑live and the first person to help the team turn new functionality into confident daily habits for our end users.

• Own QA for Salesforce changes across Sales Cloud, Service Cloud, and Field Service.
• Develop and maintain regression test plans for Flows, Apex triggers/classes, validation rules, screen flows, and automation.
• Perform end‑to‑end UAT coordination for new releases, field service configurations, and mobile app updates.
• Validate data integrity and record relationships across Work Orders, Service Appointments, Maintenance Plans, and related objects.
• Test integrations between Salesforce and external systems (ERP, email, document generation, third party systems, etc.).
• Own QA for data related tasks such as integrations, reports, and migrations.
• Define validation standards, acceptance criteria, and reconciliation controls that ensure accuracy.
• Ensure reports & dashboards reflect true system of record data, especially where data is summarized/aggregated (e.g. dashboards).
• Design and enforce a scalable data quality test framework.
• Work closely with IT Product Owners and other IT team members to verify acceptance criteria and triage issues before deployment.

• Partner with business stakeholders to define test scenarios that reflect real‑world operational use.
• Collaborate with the IT team to ensure functional designs meet user needs before UAT.
• Participate in release management cycles — from sandbox testing to production validation.
• Assist with identifying ongoing training needs based on support tickets, QA findings, system enhancements, and continual end‑user feedback.

• Strong understanding of databases, data normalization, and SQL (i.e. able to independently query & verify data).
• 3+ years of hands‑on experience with Salesforce (preferably including Field Service).
• Strong understanding of the Salesforce data model, automation tools (Flows, Process Builder, Apex), and permissions/security model.
• Experience managing UAT and QA processes in a Salesforce environment.
• Familiarity with Jira.
• Prior experience working in an Agile framework/environment.
• Additional considerations:
  • Salesforce admin certification
  • Experience with test automation tools
  • Experience developing & delivering end user training.

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short‑term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.