Automation Test Analyst

Role Summary

Hands-on automation and technical support role responsible for building automated test scripts, supporting regression automation, and serving as the first point of contact for system-related issues across on‑prem and SaaS environments.

• Develop automated test scripts for UI and API testing
• Review regression scenarios with senior automation engineers to determine automation feasibility
• Serve as initial point of contact for system, hardware, software, and user account issues
• Support and maintain on‑prem and SaaS systems
• Diagnose and resolve technical issues related to configuration, system administration, and infrastructure
• Participate in onsite meetings; review enhancement requests and troubleshoot when needed
• Act as technical liaison with system vendors; support upgrades and validate changes with users
• Work directly with users to troubleshoot and resolve application/tool issues
• Meet SLAs for incident tickets

• Understanding of SDLC and STLC processes
• Ability to work in fast‑paced, multi‑platform environments
• Strong troubleshooting and problem‑solving skills
• Excellent verbal and written communication
• High attention to detail; commitment to quality
• SQL experience for report generation and data testing
• Experience working with internal/external support teams
• Customer service experience; able to manage demanding situations
• Knowledge of APIs/Services (or willingness to learn)