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IT Support Analyst
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-03-12
Listing for:
CBTS
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
The IT Support Analyst II provides intermediate-level technical support to end users across an organization. This role involves diagnosing and resolving hardware, software, and network issues, offering guidance, and ensuring seamless IT operations. The IT Support Analyst II also plays a key role in identifying recurring issues and implementing solutions to improve system performance.
Requirements- 2-4 years of experience in IT support, or related role.
- Proficiency in Windows, macOS, and Linux operating systems.
- Experience with Active Directory, Office 365, and remote desktop tools.
- Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN technologies.
- Familiarity with IT service management tools (e.g., Service Now, JIRA).
Bachelor’s degree required, MBA or other relevant advanced degree is often preferred.
Certifications, Accreditations, LicensesCompTIA A+, Network+, or Security+, Microsoft 365 Certified:
Modern Desktop Administrator, and ITIL Foundation certification preferred
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