Support Engineer II

For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid‑sized firms, and startups. At SDS, we empower our development teams to address our clients' critical business challenges by leveraging cutting edge technologies. If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you.

Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community.

Job Title: Support Engineer II

Location: REMOTE (But must have a 53 location)

Years of

Experience:

3-20

Contract Length: thru 2026

THIS IS A 3RD SHIFT POSITION, MONDAY-FRIDAY: NIGHTS (MIDNIGHT - 8AM), ROTATING WEEKENDS AND HOLIDAYS

• 3rd Shift
• IBM Scheduling
• JCL- job restart knowledge
• Mainframe Knowledge
• ROSCOE

• Production Control Experience
• Secure File Transfer Protocol (SFTP)
• TWS

Responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes. Provide troubleshooting support and problem remediation, including escalation to ensure Service Level Agreements (SLAs) are maintained. Assist with the deployment of new software to various test and production platforms. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Monitor, support and troubleshoot production schedules / workflow for operating issues involving failures, degradation and late dependency / successor event correlation using various monitoring tools.
• Triage basic problems, taking corrective action to ensure availability and minimize downtime.
• Ensure the timely process through which production schedules are completed and problems are controlled.
• Follow standard operating procedures, while continuously looking to recommend / establish new procedures or workflow to increase customer service and operational efficiency.
• Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines.
• Resolve moderately complex problem issues and/or processing delays.
• Complete checklists / turnover logs for audit compliance.
• Assist with troubleshooting Remote File / Data Transmission delivery issues.
• Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management.
• Assist in maintaining technical documentation and standard operating procedures.
• Provide daily support to users and programming groups.
• Work to increase industry knowledge through daily work responsibilities and available resources.
• Complete work assignments in conjunction with senior staff members and other team members as needed.
• Other duties as required.

SUPERVISORY RESPONSIBILITIES: None

• Undergraduate degree in related field or equivalent 1-3 years of work experience.
• Good communication and interpersonal skills.
• Knowledge of Tape Storage Management (TSM) or other backup software products.
• Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
• Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
• Dependable, flexibility to work weekends and holidays in 24 x 7 working environment.

SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

• Competitive base salary
• Medical, dental, and vision insurance coverage
• Optional life and disability insurance provided
• 401(k) with a company match and optional profit sharing
• Paid vacation time
• Paid Bench time
• Training allowance offering
• You'll be eligible to earn referral bonuses!

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