Director IT Application Support

About Harvest Hill Beverage Company

Harvest Hill Beverage Company is one of the nation’s largest independent branded beverage producers, delivering consistent annual revenue growth, with sales of over $1 billion. The company was formed in June 2014 with the acquisition of Juicy Juice and further expanded with 3 subsequent acquisitions, which were consolidated into one company in May 2017. Our portfolio of iconic brands includes Sunny

D®, Juicy Juice®, Little HUG®, Daily’s Cocktails®, among many other specialty brands. We manufacture, market, and distribute across multi-channels including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Food service, and Liquor Distributors.

Harvest Hill was recently acquired by Castillo Hermanos, a family-owned company and a leader in the Central American and Caribbean consumer market. The acquisition incorporates leading, scalable and complementary brands into the Castillo Hermanos beverage portfolio, giving it immediate access to main US retail outlets. The deal also facilitates the distribution of Castillo Hermanos’s brands, meeting nostalgia-driven demand from US Hispanic consumers.

Harvest Hill is headquartered in Stamford, CT with a nationwide network of manufacturing and distribution facilities, employing over 1,000 employees in the United States.

The Director of IT Application Support will provide strategic leadership and operational oversight for the organization’s enterprise application ecosystem, including internal business systems, third-party applications, and integrated platforms. This role is accountable for ensuring the stability, scalability, and continuous improvement of critical business applications—most notably Microsoft Dynamics AX 2012 R3 and/or Dynamics 365 Finance & Operations.

Reporting directly to the Chief Information Officer (CIO), this leader will manage a team of four Application Support and Electronic Data Interchange (EDI) professionals, drive cross-functional alignment with business stakeholders, and partner closely with development, infrastructure, and vendor partners to deliver a modern, reliable, and high-performing application environment. The Director will play a visible role in guiding new system implementations, optimizing integrations, and maturing IT service management practices.

• Lead and develop a high-performing team, providing coaching, performance management, and career development.
• Assist the CIO in defining the long-term application support strategy, ensuring alignment with enterprise technology roadmaps and business objectives.
• Partner with business leaders to translate operational needs into scalable technology solutions and prioritized roadmaps.
• Oversee day-to-day support operations for the Harvest Hill ERP (Microsoft Dynamics), integrated applications, and mission critical production systems.
• Ensure the team delivers timely, high-quality resolution of complex application issues, providing executive level communication as needed.
• Serve as an escalation point for severe incidents, guiding root cause analysis and long-term remediation strategies.
• Guide the team’s oversight of ETL processes, system integrations, and automation workflows.
• Ensure the reliability and optimization of business-critical integrations, including flat-file exchanges, EDI, and XML-based transactions.
• Promote the use of modern automation tools (Power Automate or similar) to streamline operations.
• Champion best practices in configuration management, documentation, and application lifecycle management.
• Ensure that all support activities comply with IT security policies, regulatory requirements, and audit standards.
• Maintain a strong control environment through documentation, monitoring, and risk management.
• Manage relationships and performance of third-party software vendors and consultants, ensuring adherence to SLAs and cost-effective delivery.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10+ years of experience in IT application support.
• 5+ years of leadership or management responsibility, overseeing technical teams.
• 3+ years of experience with Microsoft Dynamics AX 2012 R3 and/or…