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Mobility Systems Lead - IT Infrastructure - Main
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-03-11
Listing for:
The Christ Hospital Health Network
Full Time
position Listed on 2026-03-11
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
The Mobility Service Lead will be responsible for administration of mobile devices including high‑quality service delivery, device life‑cycle management, and IT/business collaboration. Working with the Endpoint/Mobility team, the Lead will develop plans, evaluate new technologies, and implement new enterprise solutions and best practices for mobile devices. The Lead will also oversee daily problem resolution and device order fulfillment.
Responsibilities- Function as the technical lead overseeing life‑cycle management of the mobile devices supporting critical business functions at TCHHN, including strategic planning, budgeting, service fulfillment, break/fix, and device refresh.
- Work with the Endpoint Systems Lead Engineer to plan and facilitate software updates, implement device software licensing and updates, and evaluate new technologies and solutions.
- Serve as the escalation point for mobile device issues.
- Work with Endpoint/Mobility team members to ensure timely resolution of support tickets and service requests.
- Identify areas for service delivery workflow and business process improvements.
- Participate in an on‑call rotation with mobility and endpoint management engineers.
- Participate in IT Service Management processes.
Bachelor Degree or relevant experience
Years of ExperienceMinimum 7 years experience supporting mobile devices in a multi‑site, enterprise environment. Minimum 3+ years in a team leadership role.
Required Skills and Knowledge- Excellent knowledge/experience with mobile devices/operating systems (iPhone/iPad, Android)
- Excellent knowledge/experience with Mobile Device Management solutions
- Expert knowledge of computer or network systems hardware and software
- Great communication skills (verbal & written) to work with novice to advanced users and in communicating technical concepts/information
- Experience with technical documentation and the creation of technical documentation
- Demonstrated mentoring and coaching skills
- Intermediate knowledge of project management methodology
(None provided)
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