Principal Platform Engineer

Principal Platform Engineer page is loaded## Principal Platform Engineer locations:
Madisonville Office Building time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 14, 2026 (3 days left to apply) job requisition :
R65622
** Make banking a Fifth Third better(R)**##
** GENERAL FUNCTION:
** The ACH PEP+ Business Analyst is responsible for providing deep functional expertise across ACH payment processing, settlement, and Treasury Management implementations while partnering with technology, operations, and business stakeholders to ensure stable, compliant, and high-quality application services. This role bridges business requirements with technology delivery, ensuring ACH platforms meet regulatory, operational, and customer expectations. The analyst plays a critical role in incident, problem, and release management and acts as a trusted subject matter expert for ACH processing and operational workflows.##

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* PRIMARY RESPONSIBILITIES:

*** Serve as a subject matter expert in ACH and BAI business processes, including origination, receipt, settlement, returns, exceptions, and reconciliation.
* Provide foundational expertise in Treasury Management implementations and ACH operational functions to support new client onboarding and platform enhancements.
* Ensure high-quality services are delivered in alignment with agreed service level agreements (SLAs), consistently meeting or exceeding business and customer expectations.
* Assist in the analysis, design, and development of computer application systems supporting ACH, BAI, and Treasury services.
* Participate actively in release planning, system enhancements, and production deployments, ensuring minimal operational risk.
* Collaborate with technology and operations teams to support ongoing optimization of ACH and BAI platforms and processes.## ##
** ESSENTIAL DUTIES:**
* ** Incident Management**:
Take ownership of the incident management process for ACH applications, acting as the final point of functional and technical escalation for complex production issues. Diagnose root causes using structured investigative methods and coordinate resolution efforts.
* ** Problem Management**:
Manage the end-to-end lifecycle of problems, from identification through root cause analysis to remediation and closure. Ensure corrective actions address both technical and business process gaps.
* ** Root Cause Analysis**:
Lead and participate in root cause analysis activities following major incidents or recurring issues, successfully identifying underlying causes and validating permanent solutions.
* ** Service Restoration**:
Minimize service disruption by supporting rapid service restoration efforts and ensuring recovery aligns with defined SLAs and operational standards.
* ** Trend and Risk Identification**:
Proactively analyze incident and defect data to identify trends, known error conditions, and systemic risks. Work cross-functionally to implement long-term preventative solutions.
* ** Application Support and Advisory**:
Provide specialist professional advice and functional support related to ACH, BAI, and Treasury Management applications, serving as a trusted advisor to business and technology partners.
* ** Training and Knowledge Transfer**:
Support the training, onboarding, and induction of new application support staff, ensuring consistent knowledge of ACH and BAI processes, platforms, and support procedures.
* ** Strategic Planning**:
Contribute to strategic planning efforts for application upgrades, regulatory-driven changes, new releases, and migrations to new ACH, BAI, or payments platforms at both local and national levels.
* ** Documentation and Standards**:
Develop, maintain, and enforce application support standards, procedures, process flows, and operational documentation to ensure consistency, audit readiness, and operational excellence.
* ** Business Collaboration**:
Work closely with business users and support staff to resolve issues involving custom or configurable ACH and BAI applications, ensuring solutions align with business needs and regulatory requirements.## ##
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* SUPERVISORY RESPONSIBILITIES:

** This position does not have direct…