Cloud Operations Engineer

Overview

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

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Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.

The Cloud Operations Engineer will be part of a remote team that works on commercial, state, and federal projects. This candidate will work closely with existing Dev Ops and Cloud Ops teams and be part of daily Scrum sessions. Our Cloud Ops Team is responsible for site reliability, monitoring, automation and resolving systems alerts and customer issues. Theyleadin educating and implementing solutions that meet or exceed customer’s needs.

To us, this means that teams own their automations and monitoring. We focus our efforts on building scalable and reliable infrastructure that keeps our platform running smoothly. Some travel may be required.

We’re proud to be the nation’s largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!

• Monitor and resolve application and customer issues in production.
• Support the automation of recurring issues and issues that need manual intervention.
• Identify and implement process improvement to reduce time to resolve support tickets.
• Create dashboards and solutions to pro-actively identify issues.
• Reduce human errors, increase quality and security through automation.
• Collaborate with excellent verbal and written communication skills.
• Troubleshoot alerts and escalated issues.
• Engage in and improve services from deployment, operation, through refinement.
• Maintain production environments by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through automation.
• Evolve systems by pushing for changes that improve reliability.
• Practice sustainable incident response and disaster recovery exercises.
• Communicate in real-time using Slack and MS Teams.
• Follow infrastructure as code best practices.
• Participate in on-call rotation that will troubleshoot production impacting issues.
• Create and improve documentation and runbooks.
• Participate in blameless postmortems.
• Perform other duties assigned to support the efficient, effective operation of the department, and that help to make Lendistry the best place to work!

• Bachelor’s Degree in Computer Science or related technical field, or equivalent experience.
• 2+ years professional experience in Cloud Operations and application monitoring.
• AWS and Terraform Certifications are a plus.
• High sense of urgency and drive to resolve issues quickly.
• Expertise in analyzing and troubleshooting containerized workloads and applications.
• Script first mentality for automation.
• Ability to debug, optimize code, and automate routine tasks.
• Solid python, shell, Java and JavaScript knowledge.
• Systematic and creative…