IT Support Specialist

Vartek Position Description

Position: IT Support Specialist

Reports to:

EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

• Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
• Document break/fix activities in the online ticketing system.
• Provide excellent customer service.
• Attend school board meetings, as required.
• Perform other duties as assigned.

• Associate’s degree; bachelor’s degree preferred
• 0-2 years experience

• A+ certification preferred
• Valid driver’s license; must adhere to company driving policy

• Most have valid driver's license and able to drive between school buildings

• Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

• 12 months, Monday-Friday
• Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.