Project Manager II - ERP

Position: IS Project Manager II - ERP
At Cincinnati Children's Hospital Medical Center, we are driven by a single, powerful mission - to change the outcome together. As one of the nation's top pediatric healthcare organizations, we combine innovation, collaboration, and purpose to make a meaningful impact on the lives of patients and families every day. Joining our Workday team means being at the forefront of transforming how we support our workforce through cutting-edge technology, streamlined processes, and data-driven decision making.

As a Project Manager II, you will play a key role in advancing critical initiatives that enhance employee experience, optimize operations, and support the people who deliver world-class care. If you are passionate about driving change, building relationships, and contributing to something bigger than yourself, CCHMC offers a career where your work truly matters.

JOB RESPONSIBILITIES

Workflow

* Facilitate the process of workflow analysis and improvement.

* Enable groups to define and understand their current workflows and identify areas for improvement or redesign.

* Coordinate appropriate technical/application resources to provide a thorough understanding of synthesis of changes to systems and processes.

* Understand the complexity of change management in a large academic health care institution and guide groups to evaluate options that are meaningful and possible.

Project Management

* Develop and manage project plans, timelines, and activities.

* Facilitate the maintenance of issue lists, build and decision documentation, meeting minutes, agendas, and status reports as well as other tools crucial to project success.

* Facilitate cross-functional work teams that include internal employees, technical support, operations personnel, vendor consultants, clinicians, hospital administration and end users.

* Provide regular project updates and status reports for IS management and ensure timely escalation of issues when necessary.

Customer Service

* Ensure outstanding end-user support is provided; adhere to and promote continual adoption of change management policies and procedures.

* Model outstanding customer service behavior, including timely and effective follow-up with customers.

* Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).

* All other duties as assigned.

Process Improvement

* Facilitate the process of technology analysis and improvement.

* Have ability to enable groups to define and understand their current technology profile and their future needs.

* Work with IS technical resources to define technical criteria for selection of vendor solutions and coordinate vendor selection process.

* Acquire domain knowledge in order to facilitate the identification and understanding of key project requirements and issues.

* Recruit expert resources to ensure state of the art technology is presented and evaluated.

JOB QUALIFICATIONS

* Bachelor's degree in a related field

* 2+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

* Demonstrates strong administrative capabilities, including organization, documentation, coordination of meetings, and management of project artifacts.

* Possesses a technical aptitude with the ability to understand system functionality, integrations, and data flows within enterprise applications.

* Experience working in Agile environments, including familiarity with Scrum methodologies, sprint planning, stand-ups, and backlog management.

* Exposure to or experience with Workday, including an understanding of Workday modules, business processes, or system functionality.

* Experience supporting or participating in system implementations, including planning, testing, deployment, and post-go-live support.

* Experience using Service Now Project Workspace to manage project work, track tasks, maintain project artifacts, and support collaboration across teams.

Primary Location

Remote

Schedule

Full time

Shift

Day (United States of America)

Department

IS Enterprise Business Systems

Employee Status

Regular

FTE

1

Weekly Hours

40

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better.…