Technical Operations AVL Leader

About Crossroads

Crossroads Church is a growing multi‑site, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities. We also have an online presence that serves thousands of people who aren’t located near one of our physical sites.

We believe the story of Jesus' redemption is the greatest story ever told, and that's why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world.

Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together. We’re not there yet, but it’s what we’re working toward with every hire and every person who walks through our doors.

As Technical Operations AVL Leader, the primary responsibility is to work with sites to make the live experiences at Crossroads sites the best they can be. Working with staff and volunteers, technicians and creatives to create experiences that enable God to change lives. This role requires a unique mixture of technical knowledge and ability balanced with strong communication, and project management leadership.

This person will be an expert in at least one production discipline (audio, lighting, video, stagecraft, etc) and humbly advise site teams on the best way to execute their production needs. This role will also serve as a liaison between creative directors and technicians helping the team determine the most effective way to execute creative visions.

• Serve as in‑house consultant for site technicians, answering the “how might we” questions from site staff.
• Assist site teams’ ministry to volunteers with recruiting, onboarding, training and deployment.
• Serve as level‑two tech support, assisting site staff with technical questions as they arise.
• Lead capital and construction projects that impact the AVL infrastructure.
• Assist with fabrication of set‑pieces and stagecraft tasks.
• Serve as a lead technician for all‑church events, camps, night‑of‑worship, family meeting, etc.
• Fill in for site technicians for emergencies and vacation coverage, as available and needed.
• Assist with maintenance of production equipment at Crossroads locations as needed.
• Assist with load‑ins, load‑outs, delivery and transport of production equipment as needed.
• Assist with the execution of ancillary site support projects as needed, including but not limited to live worship recordings, video shoots, etc.
• Research, test and implement new tools, systems, and technologies to support the experience team.
• Maintain a knowledge of trends in AVL systems and continue to re‑evaluate best practices and our implementation of them.
• Maintain strong vendor relationships to ensure we are getting the best pricing and support possible.
• Document systems across buildings to assist in remote troubleshooting.
• Have an appetite for learning and exploring new technologies, systems, and processes that align with the vision and resources for the ministry.
• Provide consultation in acquisition of property, assets, and systems that affect the ET team as a whole.
• A subject matter expert in LED volumes, disguise media servers, and rigging automation.

• High school diploma and equivalent work experience.
• College degree preferred.

• Excellent oral and written communications skills. Self‑motivated and able to manage multiple tasks.
• Organized, disciplined with priorities, meticulous attention to detail.
• Extensive experience in on & off‑site troubleshooting and technical support for AVL systems with the ability to work under pressure and meet deadlines.
• Previous experience as a technician in a fast‑paced environment preferred.
• Necessary knowledge of Digi Co, Grand
  
  MA, Ross consoles and their infrastructure.
• Working knowledge of Google Apps, Slack, Planning Center Online, or other software as needed.
• Experience working in a creative environment – music or video production, stage/lighting, graphic design, theater.
• Working knowledge of live audio systems, preferably Digico, Qsys, and Yamaha.
• Working knowledge of live video systems,…