Support Specialist II, IT

Job Title

Support Specialist II, IT

Onsite

Full Time

Required: 2-3 years of technology experience.

Preferred: Industry certifications (CompTIA A+, CompTIA Network+).

• Intermediate experience with Apple products and operating systems
• 1-2 years of experience supporting various releases of Windows and Windows Server operating systems
• Experience with client-based and network-based security solutions including next‑gen endpoint protection, IDS/IPS, SIEM
• Intermediate experience troubleshooting Office 365 applications
• Experience troubleshooting networking issues pertaining to routers, firewalls, LAN/WAN technologies, wireless, VPN
• Intermediate experience troubleshooting issues with telephony systems, VOIP and online solutions (Microsoft Teams, Web Ex, Zoom, etc.)
• Understanding of Hyper‑V or other hypervisor technologies/virtual PC solutions
• Excellent customer service skills
• Ability to present to diverse group of internal and external users
• Ability to adapt to change and handle unexpected situations with close guidance
• Accepts direction on how to adapt approach to changing situations
• Ability to follow defined procedures
• Ability to stay focused on tasks, organize, compare, interpret basic data, and assess problems with guidance
• Work to acquire and develop new skills
• Ability to collaborate and maintain cooperative work relationships with others
• Engages colleagues with the Enable Values in mind
• Ability to maintain a positive attitude and show empathy for others
• Good time management skills

• Able to remain at a computer keyboard for extended periods of time
• Able to perform general office administrative activities: copying, filing, delivering, and using the telephone
• Able to move up to 25 pounds occasionally
• Regular and on-time attendance
• Occasional travel by conventional means including aircraft or motor vehicle
• Position requires being physically present on the premises during regular company hours or as approved by management

• Successful support, maintenance, and documentation of the Enable Injections computerized technologies including WAN, LAN, VPN, Wireless, data storage and backup, servers, personal computers, telephone, and audio-visual systems
• Provide customer service focused user support and training with above technologies
• Proactively pursue and present new technologies or solutions to improve efficiencies or profitability
• Ensure maximum up time of computerized technologies and security of Enable and Client data and systems
• Document procedures and tasks
• Work will be completed with moderate supervision and some latitude for independent judgment is expected
• Other tasks deemed necessary by the IT management team