Director of Information Technology

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Full - Time Professionals Cincinnati, OH, US

2 days ago Requisition

Salary Range: $ To $ Annually

Great Parks is looking for a collaborative and strategic Director of Information Technology to lead our award-winning Information Technology (IT) department. The IT department consists of many skillsets ranging from day-to-day support ticket resolution to website and software management to network infrastructure maintenance and backups. Individuals in these team roles have many combined years of experience in the IT industry and within Great Parks.

As the Director of Information Technology (IT), you will be responsible for the strategic direction, operational excellence, and digital innovation for the technology needs of Great Parks. This leadership role oversees all aspects of IT infrastructure, enterprise systems and database management, cybersecurity compliance, IT project portfolio management, and service delivery. There will be a strong focus on leading transformative initiatives that drive business value and operational efficiency.

This role collaborates with the executive leadership team and plays a crucial role in shaping the organization’s future through effective use of technology.

The successful candidate will perform the following:

• Maintains responsibility for the overall leadership and strategic and tactical direction of the Information Technology (IT) department. Manages in accordance with delegated authority, and Great Parks’ policies, applicable laws, and regulations.

Delegates job responsibilities, maintains effective organizational communications, and consistently follows sound management principles and practices. Carries out supervisory responsibilities in accordance with the agency’s rules, policies, and applicable laws.

Plans, organizes, directs, and evaluates performance of subordinate staff. Establishes priorities, performance requirements, and personal development targets that are connected to the organization’s goals, objectives, and initiatives; regularly monitors performance and provides coaching for performance improvement and development.

Provides recommendations related to hiring and performance recognition; takes disciplinary action, up to and including termination, to address performance deficiencies in conjunction with Human Resources.

• Defines and executes the organization’s IT vision and strategy in alignment with business goals.
• Serves as a collaborator with the executive leadership team (LT), contributing to enterprise-wide planning and decision-making. Provides leadership to the LT-IT committee.
• Champions innovation by researching and evaluating emerging technologies and presenting cost-benefit analyses and implementation strategies.
• Manages the team responsible for on-premises IT infrastructure including networks, physical and virtual servers, cybersecurity, access control, wireless systems, internet services, VOIP system and analog lines.
• Manages third-party information technology consultants including senior engineers, UX/UI designers, and others who assist with large, organization-wide initiatives and provide oversight on the architecture, maintenance, and support of physical and virtual server environments including attached storage arrays.
• Directs the development and implementation of information technology and database backup systems (both on-premises and cloud-based) and disaster recovery systems including data retention and storage procedures. Ensures high availability, performance, and security of all systems and services.
• Governs daily IT operations including help desk support, issue resolution, prioritization, and escalation.
• Manages the oversight of multiple enterprise software systems and databases, including integration, performance, upgrades, and license compliance. Includes both on-premises and cloud-based (SaaS) applications.
• Directs the interpretation of database processes, workflow, and business requirements to integrate with software design and capability including…