Specialty Solutions Engineer - ServiceNow

Company Overview

AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation, analytics, and software delivery to help enterprises transform digitally.

AHEAD is an equal opportunity employer and does not discriminate based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic.

AHEAD's Service Now Solutions Engineer (SSE) is a technical expert who collaborates with account teams to identify, qualify, and build solutions supporting customers' digital transformation. The SSE is a subject‑matter expert on Service Now modules, responsible for selling, designing complex solutions, and serving as an organizational thought leader in their specialty area.

• Active participation in the AHEAD SSE and service delivery teams
• Thought leadership for AHEAD clients: design and architect technical solutions
• Support sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develop relationships with other Service Now SSE team members, leaders, and partners to support sales objectives
• Strategize and execute technical sales calls
• Complete required pre‑sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately
• Qualify sales opportunities in terms of customer technical requirements, decision‑making process, and funding
• Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management
• Mentor entry‑level team members
• Maintain strong, detailed product, technology, and industry knowledge
• Maintain knowledge of job‑associated software and applications
• Travel up to 30%

• Expertise as a consultant for clients, advising on technical solutions and participating in pre‑sales and solution development
• Expertise in at least one Service Now module
• Strong functional knowledge of the Service Now platform across multiple modules
• ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts
• Working knowledge of Agile/Scrum methodology
• Passion for problem‑solving to solution selling
• Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies
• Exceptional oral, written, and presentation skills with ability to organize and present technical material in an easily understood manner
• Deep insight on technical architectures, IT products, and product positioning
• Service Now certifications and accreditations are strongly desired
• Experience on other SaaS platforms such as Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor, etc.
• Understanding of JavaScript, HTML, and libraries/frameworks such as Angular
  
  JS, jQuery, Prototype and Bootstrap fundamentals – a plus
• Experience with monitoring solutions, endpoint collection, IoT, machine learning, and other emerging technologies – a plus
• Understanding of web services (SOAP, REST, WSDL, XML) – a plus
• College degree or equivalent experience in Software Engineering, Computer Sciences, or related discipline

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Additional benefits available (details on company’s benefits portal)

The compensation range reflects the On‑Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. The OTE range may vary based on relevant experience, qualifications, and geographic location.