IT Platform Engineer

Key Accountabilities/Deliverables

Act as the primary point of contact and technical owner for assigned business‑critical applications, including day‑to‑day operational support, troubleshooting, and lifecycle management.

Administer, support, and optimize Microsoft Azure infrastructure and services, including virtual machines, storage, networking, identity, and security components.

Collaborate with application vendors and internal stakeholders to resolve incidents, implement enhancements, and plan upgrades or migrations.

Provide Tier 2 / Tier 3 technical support and serve as an escalation point for complex application and platform issues.

Monitor system health, availability, and performance; proactively identify risks and recommend improvements.

Participate in change management processes, including documenting changes, following established runbooks, and ensuring repeatable and auditable procedures.

Maintain accurate and up‑to‑date documentation, including system diagrams, application ownership, SOPs, and recovery procedures.

Support security, compliance, backup, and disaster recovery requirements for assigned platforms and applications.

Work closely with other platform engineers, DBAs, and infrastructure teams to ensure integrated and reliable solutions.

Other duties as assigned.

Strong hands‑on experience with Microsoft Azure and AWS, including core IaaS and PaaS services.

Advanced knowledge of Windows Server operating systems and associated services (Active Directory, DNS, Group Policy, IIS, etc.).

Experience supporting enterprise applications in production environments, including vendor‑managed and internally hosted solutions.

Solid understanding of networking concepts, security principles, and identity management in hybrid and cloud environments.

Ability to analyze complex technical issues, identify root causes, and implement sustainable solutions.

Strong documentation, communication, and collaboration skills, with the ability to explain technical concepts to non‑technical stakeholders.

Highly organized, detail‑oriented, and service‑focused, with the ability to manage multiple priorities simultaneously.

Demonstrated ability to leverage available technical resources and to appropriately use escalation paths when required.

Preferred:
Bachelor’s degree from a four‑year college or university. Equivalent combination of education and relevant work experience may be considered.

Minimum 4+ years of hands‑on experience supporting Windows‑based infrastructure and enterprise applications.

Practical experience working with Microsoft Azure in a production environment.

Relevant certifications (e.g., Microsoft Azure Administrator, Azure Solutions Architect, MCSA/MCSE, or similar) are beneficial but not required.

Applicants must be authorized to work for any employer in the U.S. Visa sponsorship is not available for this role.

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long‑term disability.
• Company‑match 100% of a 6% contribution 401(k) plan.
• Employee Assistance Program.
• Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and wellness program.