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ServiceDesk Analyst

Job in Cincinnati, Hamilton County, Ohio, 45253, USA
Listing for: AceStack
Full Time position
Listed on 2026-06-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Role:
Service Desk Agent

Location:

Cincinnati, OH

Required Skills & Qualifications:
  • 2+ years of experience in an IT Service Desk or technical support role.
  • Strong understanding of Windows and/or macOS operating systems.
  • Familiarity with Active Directory, Exchange, and Office 365 administration.
  • Knowledge of networking basics (IP, DNS, DHCP, VPN).
  • Experience with ITSM ticketing tools (e.g., Service Now, Remedy, Fresh service, Jira).
  • Basic understanding of remote desktop and remote support tools.
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