IT Support Technician - Weekends Job Cincinnati area,Ohio USA,IT/Tech

Position: IT Support Technician - Weekends Required

About the role:

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.

What’s in it for you:

$17.00/hr - $26.00/hr base salary and benefits package
Reimbursement for continuous education and technical training
Be a part of a company with a history of investing in people and technology
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work and voted a Computerworld Best Places to Work in IT

What you’ll be doing :

Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
Performing PC repairs, upgrades and reimaging on Desktops and Dell Laptop systems
Setting up new workstations and relocating existing ones (light bending/lifting required)
Utilizing Service Now/SCCM to manage inbound support requests and software upgrades/rollouts
When on-call, responding to after-hours calls from employees regarding technical issues
Regular travel between 4 TQL Cincinnati locations providing on-site support and office moves

What you need:

Available to work Saturday to Wednesday
PC and Network knowledge/experience required
IT-related college degree or comparable professional experience required
Exceptional customer service skills and a passion for helping others
Ability to multitask in a fast-paced environment with changing priorities
Knowledge of Microsoft Office 2016 / Office 365 and Windows 11 is a plus
A+ and/or Microsoft Certification highly preferred

Where you’ll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

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