Technology Systems Lead

Technology Systems Lead

Setting/

Hours:

100% In-Office | 8-5

Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team.

The Technology Systems Lead is a "doer-leader" responsible for the health, accessibility, and day-to-day performance of the company’s core technical ecosystem. You will lead the front-line support function, ensuring that Microsoft 365, Dynamics 365 Business Central, and eCommerce platforms operate seamlessly for all users. As a working lead, you balance high-level coordination with hands-on execution, managing a direct report while serving as the primary liaison between internal staff, outsourced IT providers, and software vendors.

• Direct Supervision:
  Lead and mentor one direct report, overseeing their daily tasks, quality of support, and professional development.
• Process Oversight:
  Own the documentation of internal support workflows, ensuring the team follows standardized "how we do things here" protocols.
• Escalation Management:
  Serve as the final internal point of contact for complex issues before escalating to external MSPs or software partners.
• Vendor Management:
  Conduct monthly/quarterly service reviews with MSPs to ensure SLA compliance and ROI.

• Level 1 –2 Application and System Support:
  Actively resolve login/access issues, permission requests, and how-to questions across the Microsoft stack (M365, Entra , SharePoint) and Business Central.
• Issue Tracking:
  Monitor error trends and integration sync issues, gather technical details to minimize business downtime.
• Onboarding:
  Lead the technical side of employee onboarding/offboarding, ensuring proper license assignment and security group alignment.

• Knowledge Management:
  Build and maintain a central Knowledge Base (SharePoint/Teams) containing troubleshooting guides and system maps.
• Asset & License Tracking:
  Maintain the master directory of software licenses, tracking renewals, seat counts, and vendor ownership to provide leadership with cost visibility.
• Risk Detection:
  Identify red flags in system performance, such as integration lags or security privilege creep, and coordinate rapid response efforts.

• Experience:
  
  5–7+ years in application support or systems administration within a Microsoft-centric environment that has worked in a mid-size company.
• Technical Proficiency:
  Strong working knowledge of Microsoft Entra  (Azure AD), M365, and Dynamics 365 Business Central. Experience with eCommerce platforms (e.G., Woo Commerce & Magento) is a plus.
• The Lead Mindset:
  You enjoy troubleshooting alongside your team but have the organizational skills to manage and coordinate external vendors effectively.
• Communicator:
  Ability to translate technical speech into clear instructions for non-technical users and concise briefs for internal leadership and external developers.
• Education:
  
  BS in Information Technology, Information Systems, Business Information Technology or Management Information Systems (MIS).

• Certifications:
  
  Microsoft 365 Certified:
  Administrator Expert and/or supporting certifications Microsoft Certified:
  Dynamics 365 Business Central Functional Consultant Associate, Microsoft Certified:
  Identity and Access Administrator Associate