IT Support Specialist

About the Organization

RENK America is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America employs over 500 employees at our US locations in Muskegon, Michigan, Cincinnati, Ohio, Camby, Indiana and Roseville, Michigan.

RENK America is driven by this sense of pride and purpose in our country and our community.

Description

Job Summary:

The IT Support Specialist will play a pivotal role in providing exceptional customer support and assisting in resolving trouble tickets and service requests. The IT Support Specialist assists the business with all IT equipment; laptop, desktops, printers, scanners, access points (APs) as well as networking: WIFI, VPN, and/or LAN.

Essential Functions:

• Desktop Support and Troubleshooting:
  Assists in providing timely and efficient technical support to end-users for desktop hardware, software, printers, and peripherals. Aid in the diagnose and assist in resolving technical issues related to operating systems, applications, and network connectivity. Participates in proper documentation and resolution tracking of support tickets using our ticketing system.
• Procurement and Deployment:
  Collaborate with stakeholders and Senior Support Specialist to identify hardware and software needs. Deploy IT equipment including desktops, laptops, monitors, and peripherals. Helps maintain accurate inventory records and ensure compliance with procurement procedures.
• Supporting Conference Room Equipment:
  Assist in maintaining conference room equipment such as projectors, audio/video systems, and teleconferencing tools. Assists in troubleshooting and resolving technical issues to ensure seamless meetings and presentations.
• Client Patching:
  Comply with patching schedules and execute updates in accordance with established policies and procedures.
• New Employee Onboarding:
  Assist in setup for new employees. Including account provisioning, hardware setup, and software installation. Collaborate with new hires to familiarize them with IT policies, procedures, and resources.
• User Account Management:
  Aids in the provision user accounts across various systems and applications. Acts in a manner to ensure compliance with security policies and regulatory requirements. Assists with access requests, modifications, and terminations in a timely manner.
• Hardware and Software Management:
  Complies with tracking IT equipment and software licenses.
• Network Infrastructure:
  Assists in setting up and maintaining network infrastructure, including routers, switches, and access points.
• Documentation:
  Uses documentation, knowledge base articles, and user guides to solve issues. Assist in escalation when additional documentation, knowledge base articles, or user guides are needed to support the business.
• Compliance:
  Acts in a manner that ensures compliance with IT policies, procedures, and legal and regulatory requirements.

Position Requirements

Qualifications:

• Associate's Degree in Information Technology, Business Analytics, Business Information Systems or related field and 4 years of Technical support, network troubleshooting and basic networking concepts Required.
• Bachelor's Degree in Information Technology, Business Analytics, Business Information Systems or related field Preferred.
  • Minimum education and years of experience requirements are not to be used exclusive of other leveling factors. Substitution of additional relevant education and experience for stated qualifications may be considered.
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong customer service skills
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Microsoft Certified IT Professional preferred
• Consistent reading and related skills
• Consistent level of visual accuity
• Consistent repetitive motions
• Frequently sitting at a desk
• Standing, walking, climbing stairs

Full-Time/Part-Time

Full-Time

Exempt/Non-Ex…