Meraki Wireless Engineer Job Cincinnati area,Ohio USA,IT/Tech

Key Responsibilities:

Advanced Meraki support:
Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
Understand RF Optimization and 802.11.
Collaborate with Tier 1 support:
Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
Client engagement:
Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
Network optimization:
Identify and implement improvements to client networks using Meraki's features for enhanced performance and reliability.
Documentation:
Maintain accurate records of client networks, configurations, and troubleshooting procedures.

Required Skills and Experience:

Meraki expertise:
Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
Analytical mindset:
Excellent troubleshooting skills, capable of diagnosing complex network issues.
Customer-focused:
Skilled in client interactions and communicating technical solutions in a clear and approachable manner.
Team player:
Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.

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