NOC Switch and Transport Technician Job Cincinnati area,Ohio USA,IT/Tech

Primary Duties

Alarm surveillance and response to Network Element events, including:
Class 4 or 5 Voice Switches (5E/DMS/Metaswitch), SS7, AIN, NG911, and all Central Office/Customer Transport.events
Pro-actively analyze and assist in resolution of Voice and Transport system incidents, including hardware, software, translations, and chronic problems; also, track and monitor system performance parameters and correlate issues
Interfacing/coordinated testing with suppliers and underlying carriers to resolve voice and transport service issues
Coordinate with Repair, Field Technicians, and other intra/inter-department personnel to solve Central Office Switch and Transport troubles (hardware and software)
Respond to Network System outages and Emergency service conditions by following established procedures/protocols
Ownership and accountability for accurate and timely completion of service turn-up including coordination with field technicians and customers
Respond to 911 emergency security requests, including security traces and assist with maintaining the 911 Network
Monitor and respond to fire alarm system and building maintenance alarms
Monitor and respond to CBT Security alarms using the Pegasys Security support system
Utilize Aegis and TIRKS support systems to assist in resolving Network Switching problems
Utilize the Network Operations section of AEGIS to generate, update, and dispatch Network trouble tickets
Monitor ticket status and update log-sheets daily
Answer CBT Emergency lines that appear in the NOC (Critical/Emergency Accident, ACN/NCC, Amber Alerts) and respond using established procedures
May be required to cross train others
May be required to assist with the primary duties of other NOC profiles

Experience/Background

Demonstrated experience reading and analyzing TIRKS and AEGIS WORD documents
Demonstrated customer contact skills
Demonstrated experience understanding CBT support systems
2 or 4 year technical degree preferred

Prerequisites

Must have at least 1 of the following:
- Demonstrated experience working with Lucent and/or Nortel Switching systems
- Demonstrated experience working with SONET Networks
- Demonstrated experience working with Synchronous and Asynchronous Transport Network Element repair and maintenance problems, including experience working with all global transmission rates (DS0 through OC192)
Satisfactory performance rating
Satisfactory attendance for the last 12 months

Work Environment

Work location:

Network Operations Center, and Central offices
Work performed in a team-oriented customer focused environment
Normal tours of 8 hours; facility will be open 24 hours a day. Requires day, evening, or night tours, overtime, emergency callouts, weekends and holidays
High volume, detail oriented environment
Size of office and work group varies depending on location
May be required to work independently with minimal supervision
May be required to wear appropriate safety equipment and follows established safety practices and procedures
Dress code: casual business attire
Size of office and work group varies depending on location