Service Desk Technician

Service Desk Technician – Xavier University

This full‑time position is open to current Xavier University employees who apply through the internal career site.

Hours:

Monday through Friday, 8:00a.m.–5:00p.m.

• Provide first‑level contact, follow‑ups, and resolutions to customer issues.
• Ensure accurate incident recording, documentation, and prompt closure of tickets.
• Escalate tickets to an appropriate area or operating unit, as warranted.
• Author internal and public knowledge‑base articles for documentation and how‑to purposes.
• Perform (re) imaging of PCs, migration of user data, and minor desktop/laptop hardware replacement.
• Interact with appropriate vendors as needed to resolve advanced issues.
• Additional duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or a related field with 1+ year of experience in an IT support role; or an Associate’s degree with 3+ years of experience in an IT support role.
• Proficiency working with and troubleshooting Windows and Mac operating systems, printers, peripherals, mobile devices (iOS and Android).
• Proficiency working with and troubleshooting Office 365.
• Ability to perform basic PC hardware troubleshooting, imaging and data migration.
• Experience with ITSM/ticketing software, preferably Team Dynamix.
• Excellent customer service and problem‑solving skills.
• Excellent oral and written communication skills.
• Ability to thrive as part of a team as well as work independently.

• Experience in a higher education environment.
• Experience providing remote support (SCCM, Bomgar, Teams, etc.).
• CompTIA A+ certification.

• Comprehensive medical, dental, vision, and prescription coverage.
• Health savings account, flexible spending account, and dependent care account.
• Life and long‑term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off, vacation, sick leave, and holidays.
• Tuition remission for employees and eligible dependents.

Xavier University welcomes and supports members from diverse backgrounds and life experiences and is an equal opportunity employer.