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ServiceNow Developer/Administrator
Job in
Cincinnati, Hamilton County, Ohio, 45270, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cloud Computing
Job Description & How to Apply Below
This role involves working in a fast-paced Agile environment to support, administer, and develop on the Service Now Platform. The position requires working with cross-functional teams to provide solutions across different applications, performing production support, and ensuring the integrity and availability of multiple Fed Ramp Service Now instances. The candidate will be responsible for daily administration, issue resolution, and troubleshooting for all reported problems.
Key Responsibilities
- Configure and develop on the Service Now platform, including routine changes and adjustments.
- Provision, install, configure, operate, and maintain the Service Now platform.
- Perform daily, weekly, and monthly system monitoring to verify the integrity and availability of Service Now applications.
- Collaborate with platform and delivery teams to perform Service Now upgrades and patching.
- Assist with report configuration, dashboards, and maintenance.
- Collaborate with teammates to perform code reviews and discuss new developments.
- Support the administration for production and non-production instances.
- Collaborate with production support and operations teams to monitor support cases.
- Document administrative processes and issue resolutions.
- Work with business stakeholders to develop clear requirements and participate in daily scrum meetings.
Eligibility: U.S. Citizenship is required for this position.
Experience: 3+ years of experience with Service Now Platform Administration. 3+ years of experience with applications including Incident, Problem, Change Management, Knowledge, Service Catalog, and ITOM/CMDB.
Technical
Skills:
Strong experience in system administration and JavaScript. Ability to troubleshoot complex technical issues and diagnose performance-related issues.
Experience with Agile methodologies is required.
Certifications: A current Service Now System Administrator (CSA) certification is required. Candidates must have an active Service Now certification verifiable through the partner portal.
Qualifications
- Current Service Now Certified Implementation Specialist (CIS) for SPM and/or APM.
- Service Now Certified Application Developer.
- ITIL v3 or ITIL v4 certification.
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