Pod Lead- ServiceNow Development

Description We are looking for an experienced Service Now developer to lead and oversee technical projects within the platform. This role requires strong leadership skills, technical expertise, and the ability to collaborate effectively with cross-functional teams to deliver innovative solutions. Based in Blue Ash, Ohio, this position offers the opportunity to shape and optimize Service Now applications while mentoring less experienced team members.

Responsibilities:

- Lead the design, development, and deployment of Service Now applications and modules tailored to organizational needs.

- Provide guidance and mentorship to less experienced developers, conducting code reviews and ensuring adherence to industry best practices.

- Collaborate with stakeholders and cross-functional teams to gather requirements, define project scope, and deliver high-quality solutions.

- Customize workflows, business rules, UI policies, and client scripts to meet specific client requirements.

- Monitor platform stability and performance, proactively identifying and implementing optimization strategies.

- Stay informed about Service Now updates and recommend upgrades or enhancements to improve functionality.

- Document technical specifications, system architecture, and deployment processes to ensure clarity and consistency.

- Ensure the scalability of the Service Now platform through proactive planning and development.

- Troubleshoot and resolve complex technical issues to maintain system reliability. Requirements - Bachelor's degree in Computer Science, Information Technology, or a related field.

- Minimum of 3 years of hands-on experience in Service Now development.

- Proven ability to communicate effectively in client-facing roles, including presentations and requirements gathering.

- Prior experience in a leadership or mentoring capacity is highly preferred.

- Strong proficiency in JavaScript and Service Now scripting.

- Service Now Certified System Administrator certification is required; additional certifications are highly desirable.

- Solid understanding of web technologies such as HTML, CSS, and Ajax.

- Ability to manage multiple priorities and effectively solve complex technical challenges. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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