Senior EBA Technical Analyst - ServiceNow
Job in
Cincinnati, Hamilton County, Ohio, 45201, USA
Listed on 2026-06-02
Listing for:
Cincinnati Children's Hospital Medical Center
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, Cloud Computing, Technical Support
Job Description & How to Apply Below
The Senior Technical Analyst - Service Now ensures platform solutions are built to standards, well-documented, secure, supportable, and aligned to a consistent release and quality model. automation where appropriate.
Your Role & Responsibilities
* Design, configure, and develop Service Now solutions using platform best practices and development standards (e.g., ITSM workflows/flow designer, incident, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM).
* Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization.
* Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.
* Design and implement integrations between Service Now and external systems using APIs and integration patterns.
* Troubleshoot complex platform issues, and implement corrective fixes to improve reliability and performance.
* Participate in platform upgrades and release activities
* 3+ years of hands-on Service Now experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)
* Experience working with platform operations practices (platform health, upgrades, operational reporting).
* Supporting CMDB and HAM
Preferred Certifications
* Service Now Certified System Administrator (CSA)
* Service Now Certified Application Developer (CAD) - within a year
Competencies (Skills & Knowledge You'll Bring)
Technical / Platform Engineering
* Strong Service Now engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns.
* Working knowledge across ITSM domains and governance-enabling modules:
Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM
* Integration engineering competency using API-based patterns; ability to maintain and troubleshoot integrations.
Operational Excellence
* Platform health and performance mindset: proactive monitoring, root-cause problem solving, and reliability improvements.
* Release and upgrade: contributes to upgrades, regression testing, and deployment readiness.
* Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations.
JOB QUALIFICATIONS
* Bachelor's degree in a related field
* 5+ years of work experience in a related job discipline
PREFERRED QUALIFICATIONS
* Design and implement integrations between Service Now and external systems using APIs and integration patterns.
* 3+ years of hands-on Service Now experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)
* Exposure to CMDB and Hardware Asset Management (HAM) capabilities preferred
* Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.
* Participate in platform upgrades and release activities
* Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations.
* Certifications such as Service Now CSA or CAD
Primary Location
Remote
Schedule
Full time
Shift
Day (United States of America)
Department
IS Enterprise Business Systems
Employee Status
Regular
FTE
1
Weekly Hours
40
* Expected Starting Pay Range
* Annualized pay may vary based on FTE status
$81,723.20 - $
About Us
At Cincinnati Children's, we come to work…
Position Requirements
10+ Years
work experience
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