IT Business Controls Manager - Digital Channels

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Why Fifth Third?

* Be part of a purpose-driven bank that puts customers, communities, and employees first

* Play a key role in the Bank's cloud adoption, digital transformation, and platform modernization

* Work in a culture that values collaboration, inclusion, integrity, and continuous improvement

* Grow your career while helping modernize banking in a well-governed, responsible way

Fifth Third Bank is on an exciting digital modernization journey, transforming how millions of customers bank through innovative digital channels, cloud-native platforms, and modern engineering practices. We are looking for a Manager-level risk leader to support our Digital Channels and cloud-based platforms, including AWS-powered customer-facing and enabling services.

This role sits at the intersection of digital product delivery, cloud technology, and enterprise risk management, partnering closely with product and technology teams to ensure innovation happens securely, responsibly, and within risk appetite.

GENERAL FUNCTION:

As first line of defense, provides business leadership related to identifying, assessing, mitigating, and managing risk and ensures the existence of appropriate digital product, platform, and cloud supervisory controls. This position is primarily focused on Digital Channels and supporting cloud-based platforms, including customer-facing web, mobile, API, and enabling services.

This highly visible position works as part of a team across the line of business and technology functions to ensure transparency and understanding of digital operating issues, cloud risk, technology dependencies, and opportunities, including the sound governance, administration, and oversight of business activities. Evaluates the technology, cloud service provider, cybersecurity, regulatory, and market environment to anticipate changes and ensure appropriate alignment with evolving business scenarios.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a secure, resilient, and positive digital customer experience. While operating within the Bank's and LOB's risk appetites, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Establishes processes that include first line of defense risk limits, with policies ensuring that risks associated with digital channels, cloud platforms, and AWS-based solutions are effectively identified, measured, monitored, and controlled, consistent with the Bank's and LOB's risk appetite statements and concentration risk limits.

* Helps define digital and cloud risk strategies and implements controls, policies, and procedures to increase effectiveness and efficiency across cloud development, platform operations, and digital product delivery.

* Influences senior business, product, and technology leaders to ensure enforcement of strong risk and governance practices while balancing digital strategy and innovation.

* Implements and communicates the organization's mission, goals, and strategies regarding business controls within the Enterprise Risk Management (ERM) framework, with particular emphasis on technology, platform, and product risk.

* Proactively manages relationships with other internal business control groups and the Second and Third Lines of Defense (including Compliance, Legal, Enterprise Risk, Cybersecurity, and Audit), and represents the LOB or function on appropriate Bancorp Risk and Technology Governance committees.

* Highlights control breakdowns related to cloud architecture, AWS configurations, SDLC, Dev Ops pipelines, resiliency, and data protection, and implements corrective actions to remediate deficiencies.

* Quickly and efficiently resolves issues raised by the Second and Third Lines of Defense and external auditors, particularly those related to cloud, digital, third-party, and technology risks.

* Leverages strong regulatory knowledge to ensure compliance with all applicable laws, regulations, standards, and requirements, including but not limited to OCC Heightened Standards, as applied to digital and cloud-based delivery models.

* Executes organizational design and effectiveness to establish a structure that maximizes governance and productivity across digital platforms and cloud technologies, with appropriately skilled talent.

* Manages and provides comprehensive reporting that captures and prioritizes key digital, cloud, and platform issues resulting from the business, control functions, audit, or other internal and external sources.

* Provides guidance and training on effective implementation and monitoring of…