IT Business Controls Associate - Digital Channels

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

• Be part of a purpose-driven bank that puts customers, communities, and employees first.
• Play a key role in the Bank’s cloud adoption, digital transformation, and platform modernization.
• Work in a culture that values collaboration, inclusion, integrity, and continuous improvement.
• Grow your career while helping modernize banking in a well-governed, responsible way.

Fifth Third Bank is on an exciting digital modernization journey, transforming how millions of customers bank through innovative digital channels, cloud-native platforms, and modern engineering practices. We are looking for an associate‑level team member to support our Digital Channels and cloud‑based platforms, including AWS‑powered customer‑facing and enabling services.

As first line of defense, conducts analysis related to identifying, assessing, mitigating, and managing risks necessary to comply with new or changing laws, regulations, regulatory guidance, and best practices, with a primary focus on Digital Channels, cloud platforms, and supporting technologies. Supports Business Controls in advancing risk management structures, processes, and tools in support of the organization’s Enterprise Risk Management (ERM) framework.

This role partners with stakeholders across Digital, Technology, Product, Legal, Compliance, Enterprise Risk, and Audit to support transparency and understanding of digital operating issues, technology risks, and control effectiveness. Transforms data into business intelligence by developing and presenting information and insights to stakeholders. Monitors and manages risks to ensure compliance and validation of program effectiveness for assigned lines of business, functional areas, and Bancorp initiatives.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for doing the right thing for customers and colleagues, ensuring actions and behaviors support a secure, resilient, and positive digital customer experience. While operating within the Bank’s and LOB’s risk appetites, supports effective identification, assessment, monitoring, and reporting of risks of all types.

• Assists Business Controls leadership with the development and execution of strategies, controls, policies, and procedures to increase effectiveness and efficiency related to digital channels, cloud platforms, and technology-enabled processes.
• Provides analysis and subject matter support related to the identification, assessment, control, monitoring, testing, and reporting of technology, cloud, product, third‑party, and operational risks.
• Investigates and assists with root cause analysis in instances of actual or potential operational loss, including those related to digital platforms or technology processes.
• Gathers, analyzes, aggregates, and reports risk and control data to support solutions to analytical, implementation, and execution challenges.
• Prepares reports, dashboards, and presentations to communicate key milestones, risks, control gaps, and remediation status to management and internal partners.
• Maintains awareness of industry best practices, regulatory guidance, and emerging risks related to digital banking, cloud computing, cybersecurity, and technology operations, including OCC Heightened Standards.
• Supports the resolution of internal audit, compliance, and risk management issues that may impact the classification, availability, integrity, or resiliency of digital and cloud-based processes.
• Identifies and escalates control breakdowns, inadequate processes, or unexpected events, and supports corrective action efforts in partnership with Business Controls leadership.
• Builds effective working relationships with internal business control groups and the Second and Third Lines of Defense (Legal, Compliance, Enterprise Risk, Cybersecurity, and Audit).
• Collaborates with teams responsible for information…