IT Business Controls Manager - Digital Channels

** Make banking a Fifth Third better(R)
**** GENERAL FUNCTION:
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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

*** Establishes processes that include first line of defense risk limits, with policies ensuring that risks associated with digital channels, cloud platforms, and AWS-based solutions are effectively identified, measured, monitored, and controlled, consistent with the Bank’s and LOB’s risk appetite statements and concentration risk limits.
* Helps define digital and cloud risk strategies and implements controls, policies, and procedures to increase effectiveness and efficiency across cloud development, platform operations, and digital product delivery.
* Influences senior business, product, and technology leaders to ensure enforcement of strong risk and governance practices while balancing digital strategy and innovation.
* Implements and communicates the organization’s mission, goals, and strategies regarding business controls within the Enterprise Risk Management (ERM) framework, with particular emphasis on technology, platform, and product risk.
* Proactively manages relationships with other internal business control groups and the Second and Third Lines of Defense (including Compliance, Legal, Enterprise Risk, Cybersecurity, and Audit), and represents the LOB or function on appropriate Bancorp Risk and Technology Governance committees.
* Highlights control breakdowns related to cloud architecture, AWS configurations, SDLC, Dev Ops pipelines, resiliency, and data protection, and implements corrective actions to remediate deficiencies.
* Quickly and efficiently resolves issues raised by the Second and Third Lines of Defense and external auditors, particularly those related to cloud, digital, third-party, and technology risks.
* Leverages strong regulatory knowledge to ensure compliance with all applicable laws, regulations, standards, and requirements, including but not limited to OCC Heightened Standards, as applied to digital and cloud-based delivery models.
* Executes organizational design and effectiveness to establish a structure that maximizes governance and productivity across digital platforms and cloud technologies, with appropriately skilled talent.
* Manages and provides comprehensive reporting that captures and prioritizes key digital, cloud, and platform issues resulting from the business, control functions, audit, or other internal and external sources.
* Provides guidance and training on effective implementation and monitoring of Enterprise Risk Management frameworks for digital products, cloud services, and AWS environments.
* Reviews policies for completeness and adherence to Bancorp and LOB risk appetites, including policies related to digital delivery, cloud usage, and technology governance, and ensures policies are maintained centrally in the Policy Center.
* Leads execution of regulatory change management programs impacting digital banking, cloud computing, data, cybersecurity, and technology operations.
* Reviews self-identified issues to determine alignment to the LOB or function, assigns issue ownership, provides credible challenge and approval on severity, and actively participates in issue remediation.
* Builds and oversees testing for processes applicable to digital platforms, cloud services, and AWS environments.
* Manages and identifies operational and technology risks in accordance with ERM, ensuring adequate internal controls over cloud infrastructure, application development, third-party services, and platform operations.
* Partners with business, product, and technology leaders to implement RCSA standards and procedures, ensuring quality, consistency, and sufficiency of implementation.
* Coordinates the development and reporting of risk dashboards, combining Enterprise-level data such as Key Risk Indicators with technology, cloud, and digital risk insights.
* Provides guidance to line managers in identifying and monitoring KRIs that serve as early indicators of digital platform, product, and cloud risk.
* Works with reporting teams to ensure data quality, including reconciliation issue resolution, root cause analysis, and action plan evaluation.
* Associates loss events…