AWS Chat Product Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The AWS Chat Product Manager will lead product ownership for a newly established Scrum team responsible for enhancing and evolving digital chat functionality. This includes delivering new features, enabling system integrations, and driving AI/bot-based automation to improve the customer experience across digital channels. This role is accountable for driving operational platform management across digital chat products and their related ecosystems, with a focus on building and scaling customer-facing chat capabilities within an AWS-enabled environment.

The position operates in an agile model delivering agility at scale, innovation, operational efficiency, and secure, compliant solutions.

This role does not support a visa sponsorship and requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Key Responsibilities

* Participate in Agile ceremonies (daily stand-ups, sprint planning, backlog refinement, demos) and actively support team delivery

* Break down complex requirements into manageable work streams and ensure alignment on priorities

* Act as primary liaison between business stakeholders and development teams, ensuring shared understanding of product vision

* Partner with engineering teams to deliver enhancements including:
Chat functionality requirements, system integrations across digital platforms and AI-driven chatbot and automation capabilities

* Translate business needs into user stories and acceptance criteria, ensuring clarity and execution readiness

Basic Qualifications

* Bachelor's degree, or equivalent work experience

* Typically three or more years of related experience

Preferred Skills/Experience

* Experience in AWS-based tools or cloud-enabled chat environments

* Strong understanding of how chat capabilities integrate with broader systems and digital experiences

* Strong communication skills with ability to translate between technical and non-technical audiences

* Demonstrated ability to prioritize and manage a complex product backlog and organize high-volume work effectively

* Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work

* Thorough understanding of the Lean/Agile mindset

* Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams

* Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

* Healthcare (medical, dental, vision)

* Basic term and optional term life insurance

* Short-term and long-term disability

* Pregnancy disability and parental leave

* 401(k) and employer-funded retirement plan

* Paid vacation (from two to five weeks depending on salary grade and tenure)

* Up to 11 paid holiday opportunities

* Adoption assistance

* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility…