Business Systems Analyst ; Quality Assurance

Position: Business Systems Analyst I (Quality Assurance)
Are you passionate about technology, problem-solving, and ensuring systems perform at their highest level? Cincinnati Children's Hospital Medical Center is seeking a Business Systems Analyst I (BSA I) to join our team and play a key role in supporting the quality, reliability, and continuous improvement of enterprise business applications. This position offers an exciting opportunity to gain hands-on experience in quality assurance, system testing, application support, and business process optimization while working alongside experienced analysts, developers, and business partners.

As a Business Systems Analyst, you will contribute to testing new functionality, system enhancements, and application upgrades that support critical operations across the organization. You will help validate business requirements, execute test plans, document outcomes, and support issue resolution efforts to ensure high-quality system performance and a positive user experience. This role is ideal for someone who enjoys analytical thinking, attention to detail, collaboration, and continuous learning while building a career at one of the nation's leading pediatric healthcare organizations.

Through mentorship, cross-functional project work, and exposure to enterprise technologies, you will develop the skills and knowledge needed to support innovative business solutions that help Cincinnati Children's deliver exceptional care, research, and service.

Summary

* Has conceptual knowledge of theories, practices and procedures within their discipline.

* Follows the parameters of defined policies, procedures and practices with guidance.

* Assists in executing the testing/quality assurance needs of the enterprise business suite.

* Document testing outcomes.

* Develops understanding of business theories, concepts, principles and techniques of the business areas to identify opportunities for process improvement.

* Assists with the development of business process designs and user guides.

* Addresses production support, application configuration and enhancements with direction from senior level team members as needed.

* Assists with testing new functionality, system enhancements, patches, and application upgrades to ensure business requirements are met and systems function as expected.

* Documents testing outcomes and supports issue identification, troubleshooting, and resolution activities during testing cycles.

* Participates in quality assurance activities related to application releases, upgrades, and ongoing system maintenance.

Configuration and Process

* Conceptual understanding of how to Implement and maintain low to moderate business processes within the enterprise business application suite.

* Works with senior team members on understanding validation processes.

* Develop knowledgeable of application and reporting tools with the ability to assist senior team members.

* Conceptual knowledge of project management methodologies and application development lifecycle.

* Participate in creating and maintaining documentation in support of enterprise business applications.

* Participates in testing efforts related to system upgrades, patches, enhancements, and new functionality deployments.

* Supports validation efforts and regression testing to minimize the impact of system changes on existing business processes.

Production Support

* Provide support and resolution assistance for production and process issues.

* Seeks guidance to troubleshoot and decipher error messages.

* Assists with the appropriate Change Control methods to implement system solutions.

* Support departmental efforts to improve customer satisfaction.

* Develop a familiarity of existing business processes to avoid potential issues as well as gathering information for future process improvement opportunities.

* Exercise good judgement and follow appropriate escalation procedure in accordance with information technology service level agreements.

Customer Service

* Provides end-user support.

* Monitor SLA's and escalates as needed.

* Adhere to and promote continual adoption of change management policies and procedures.

* Model outstanding customer service behavior, including timely and effective follow-up with customers.

Miscellaneous

* Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education.

* Develop and maintain positive relationships.

* Works well with others and fosters a positive team environment.

* Participate in instructional seminars.

* Continued development on Cincinnati Children's computer-based systems.

JOB QUALIFICATIONS

* Bachelor's degree in a related field OR equivalent combination of education and experience.

* 0+ years of experience in a related job discipline.

PREFERRED QUALIFICATIONS

* Basic knowledge of reviewing functional requirements and identifying clear, testable acceptance criteria to support quality outcomes.

* Experience creating and executing test cases, including manual testing and exposure to automated testing…