ServiceNow Software Engineer IV

Service Now Software Engineer IV (Onsite) Primary

Location:

Cincinnati, Ohio V-Soft Consulting is currently hiring for a Service Now Software Engineer IV for our premier client in Cincinnati, Ohio.

WHAT YOU’LL NEED:

Technical Requirements and Certifications » ITIL 4 Managing Professional;
Service Now CIS certifications; CISA/CISM/CRISC.

Education and Experience » 7+ years in ITSM, Change Enablement, Platform/SRE Ops, or Security Operations in a regulated financial environment. Strong hands-on experience with Service Now Change, Event/ITOM, CMDB/CSDM, and workflow automation (Flow Designer, Integration Hub).

Experience with Tripwire, mainframe reporting (DB2/SAVER), or similar detection/FIM tools. Demonstrated ability to build or oversee automated reconciliation between detection sources and approved changes. Solid understanding of ITIL 4 (Change Enablement, Monitoring & Event Management). Strong governance, analytical, and problem-solving skills, including root-cause and corrective action. Excellent communication skills for executive reporting and audit/regulator interaction. Desired

Skills:

Experience improving change quality, reducing false positives, and designing control dashboards. Understanding of NIST, OCC, FFIEC change/configuration management expectations. Knowledge of Dev Ops pipelines, cloud change/event signals, or CI/CD reconciliation.

WHAT YOU’LL DO:

Job Responsibilities:

Run and manage the Unauthorized Change Detection program, including strategy, governance, metrics, and continuous improvement. Consolidate all detection sources into a Service Now workflow and dashboard, ingesting external events into the Service Now Event table. Design and maintain automated reconciliation logic that matches detected events to approved changes; drive investigation and remediation for unmatched items. Oversee Service Now integrations, data mapping, workflow design, dashboards, and operational reporting.

Partner with Change Enablement, Security, Infrastructure, App, and Mainframe teams to resolve unauthorized changes and prevent recurrence. Ensure alignment with ITIL 4 best practices and OCC/FFIEC change management expectations. Prepare evidence for internal audit and regulatory exams; maintain clear documentation and control design. Lead a small cross-functional team and influence key stakeholders. Interested? Qualified candidates should send their resumes to  V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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