IT Quality Assurance Analyst Lead, Digital Technology Solutions

Job Title:

IT Quality Assurance Analyst Lead, Digital Technology Solutions

Lead and direct activities of members of the Software Quality Assurance (QA) team and plan, design, and execute testing for all software development and maintenance projects.

• Lead research, design, integration, and implementation of specialized test technologies to deliver high level test efficiency and optimized processes for QA/Test activities.
• Maintain hands‑on engagement in testing current development projects and applications.
• Develop test plans, test cases, test scripts and test reports for software application development projects.
• Execute test cases utilizing targeted test data and report results and exceptions (defects).
• Plan, participate and guide execution of User Acceptance Test with business teams.
• Participate in business/functional requirements development, ensuring that defined requirements are testable.
• Participate in defining acceptance criteria for test completeness and test coverage.
• Document and manage defects process during product development phase.
• Lead defect triage meetings and provide defect status reporting.
• Perform root cause analysis for discovered defects and recommend process improvement.
• Utilize risk‑based testing to assure that high priority business functions are tested first.
• Identify and communicate all risks relative to testing for evaluation by the project team.
• Define the most effective test strategy for each project based on technology, complexity, scope and timeline.
• Ensure compliance of the application with defined standards and guidelines (security, accessibility, etc.).
• Establish and document measurable test objectives and provide test metrics progress reports to the project team.
• Manage daily task assignments for multiple test resources on the same project.
• Provide QA/test subject‑matter expertise for all members of the Development team. Maintain technology roadmap and resource planning initiatives for the QA team.
• Follow established organizational and departmental standards for reporting time tracking, assigned task resolution and other non‑project related activities.
• Possibly provide direct and/or indirect supervision to exempt and non‑exempt staff (e.g., hiring/firing, performance evaluations, disciplinary action, approval of time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

• Associate's Degree
• Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of the education requirement.

• N/A

• Five (5) years of relevant experience.
• Expert knowledge in at least one of the following specialized testing disciplines:
  Functional Test Automation architecture, API and web services testing, UI/UX design and accessibility compliance, WCAG
  2.0 AA Compliance Auditing & Testing, Information Security test and remediation, CI/CD full cycle test architecture, Enterprise Data Governance and test data management, Continuous integration of Atlassian Jira, and data validation/gov processes.
• Working knowledge of Waterfall and Agile/Scrum software development methodologies.
• Expert knowledge of the principles, practices and procedures of software quality assurance testing and the ability to apply this knowledge and skills to a range of professional assignments.
• Demonstrated hands‑on knowledge of designing and documenting test strategy, test plans, test cases, acceptance criteria and user stories.
• Experience in creation and maintenance of complex test data sets for test execution, understanding of data validation, data security and data governance processes.
• Extended knowledge of Atlassian Jira and related tools integration for project planning and management, tasks and defect management.

• Bachelor's Degree

• Office environment – no specific unusual physical or environmental demands.

• Salary commensurate with experience.
• Comprehensive tuition remission for employee and eligible dependents.
• Robust retirement plans – state pension plans or Alternative Retirement Plan with UC contributing 14–18% of salary.
• Generous time‑off policy: vacation and sick time, 11 paid holidays, additional end‑of‑year paid time off, 6 weeks of paid parental leave.
• Competitive health coverage (medical, dental, vision, prescription).
• Flexible spending accounts & wellness programs.
• Professional development & mentorship opportunities.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

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