Senior ServiceNow ITSM Developer

Job Title: Senior Service Now ITSM Developer

Location: Cincinnati, OH OR San Francisco, CA

Duration: 12+ Months

Employment Type: Contract

Experience

Required:

10+ Years

We are seeking an experienced Senior Service Now ITSM Developer with deep expertise in Service Now platform development, ITSM implementations, integrations, custom application development, and workflow automation. The ideal candidate will lead the design, development, enhancement, and support of enterprise Service Now solutions while collaborating with business and technical stakeholders. This role requires strong hands‑on development experience, Service Now certifications, ITSM process knowledge, and the ability to build scalable and maintainable Service Now solutions.

• 10+ years of IT experience
• 6+ years of Service Now development experience
• Extensive experience implementing and supporting Service Now ITSM modules
• Experience in enterprise Service Now custom development
• Strong understanding of ITIL and IT Service Management processes
• Required due to Federal Compliance requirements

• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Service Catalog
• Request Management
• Service Level Agreements (SLAs)
• ITSM Process Automation

• Business Rules
• Client Scripts
• UI Policies
• UI Scripts
• UI Actions
• Script Includes
• Access Control Lists (ACLs)
• Record Producers
• Catalog Items
• Variable Sets
• Import Sets
• Update Sets
• Transform Maps
• Custom Applications
• Service Now Studio

• REST APIs
• SOAP Web Services
• Service Now Integrations
• External System Integrations
• Data Imports & Exports
• LDAP Integrations
• Active Directory Integrations
• Third‑Party System Connectivity

• Service Portal
• Custom Widgets
• Backend Scripting
• UI Customization
• Mobile Applications
• Virtual Agent

• Java Script
• Jelly
• HTML
• CSS
• XML

• SQL Queries
• Oracle Databases
• MySQL Databases
• LDAP Queries
• Active Directory

• Workflows
• Flow Designer
• Scheduled Jobs
• Event Management
• Business Process Automation
• Trigger Configuration

• Service Now Certified System Administrator (CSA)

• Service Now Certified Application Developer (CAD)
• Additional Service Now certifications

• Design, develop, and configure Service Now ITSM solutions
• Implement Service Catalog and custom applications
• Develop workflows, business rules, scripts, and integrations
• Build and maintain custom widgets and user interfaces

• Integrate Service Now with enterprise applications
• Develop APIs and web service integrations
• Configure data imports, exports, and synchronization processes
• Support Active Directory and LDAP integrations

• Support development, testing, staging, and production environments
• Manage deployments and solution migrations
• Perform troubleshooting and root cause analysis
• Ensure platform stability and availability

• Enhance ITSM processes and automation capabilities
• Implement best practices aligned with ITIL standards
• Optimize workflows and operational efficiency

• Work closely with business users and project teams
• Gather requirements and translate them into technical solutions
• Provide training and knowledge transfer sessions
• Participate in Agile ceremonies and sprint planning activities

• ITOM exposure
• Service Portal development experience
• Virtual Agent implementation experience
• Mobile Application development within Service Now
• Federal or regulated industry experience

• Excellent communication and presentation skills
• Strong analytical and troubleshooting abilities
• Collaborative team‑oriented mindset
• Strong stakeholder management skills
• Self‑motivated and adaptable
• Ability to work with minimal supervision