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Senior IT Service Desk Lead: First-Call Resolution
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-06-17
Listing for:
Core Specialty Insurance Services, Inc.
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Core Specialty Insurance Services, Inc. is seeking a Senior Service Desk Agent in Cincinnati, Ohio. This role involves providing top-notch technical assistance to end users and troubleshooting various IT issues across multiple channels. You will ensure a high level of customer satisfaction through effective communication and problem-solving skills.
Ideal candidates should possess 2+ years in a service desk environment, excellent communication abilities, and familiarity with ITIL principles. Competitive benefits include medical and dental insurance, a 401(k) plan with a company match, and opportunities for professional development.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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