IT Business Systems Analyst

The Global Business Systems Analyst (Techno-Functional) will play a key role in global QAD implementations, contributing to the analysis of application requirements, development of detailed project specifications, and the design, development, testing, training, and implementation of major business initiatives.

This role requires a systematic, solutions-oriented mindse
t, combining technical development expertise with strong business engagement. The analyst will act as a liaison between IT, internal stakeholders, and third-party providers, while also supporting and optimizing global ERP processes and resolving issues across multiple regions and time zones.

• Service and support sites where QAD is already implemented.
• Design and develop innovative, scalable solutions by understanding system architecture and business requirements (e.g., database modifications, access management, process optimization).
• Act as a liaison between internal stakeholders, global Crane teams, and third-party software providers to define, communicate, and deliver solutions.
• Engage directly with end users and external partners to gather requirements and explain technical solutions in business-friendly terms.
• Provide issue resolution across QAD environments, coordinating with global teams across different time zones.
• Adhere to the Crane SDLC for program deployment, ensuring governance and technical feasibility.
• Follow program revisioning practices and ensure proper deployment controls.
• Develop customized solutions aligned to functional specifications and convert them into technical deliverables.
• Coordinate and support testing activities, including Conference Room Pilots and major ERP implementation events (e.g., tollgate milestones).
• Travel to CP&E sites globally (North America, Chihuahua, EU – Germany) during major testing phases and ERP rollout activities.
• Support bulk data changes, data validation, and migration from legacy systems.
• Participate in ISO and SOX audit sessions related to QAD processes.
• Research and recommend best practices, new technologies and third-party solutions.
• Validate third-party services and ensure alignment with business needs.
• Provide training to Crane associates on QAD enhancements and processes.
• Collaborate with global teams both remotely and on-site, supporting internal customers and driving alignment.
• Work within Agile, Waterfall, and Crane Tollgate methodologies for ERP implementations.

• Advanced diploma or university degree in Computer Science, Information Systems, or equivalent ERP-related field.
• Minimum 3 years of program development experience, with a strong focus on building innovative, business-driven solutions.
• Proven ability to think systematically and develop creative technical solutions based on business requirements.
• Hands‑on experience designing, developing, and implementing software solutions supporting business operations.
• Experience working within the Software Development Lifecycle (SDLC).
• Experience with QAD ERP preferred (2007SE through Adaptive 2024) or equivalent ERP systems.
• Experience working with 4GL technologies such as Progress ABL, Microsoft SQL, or Oracle.
• Strong experience interfacing with users and stakeholders, including requirement gathering and solution explanation.
• Experience supporting global operations and resolving issues across time zones.
• Strong analytical, problem-solving, and decision-making skills.
• Strong customer-oriented mindset with the ability to manage multiple priorities.
• Willingness and ability to travel internationally for major project milestones.