IT Business Controls Associate - Digital Channels

Job Overview

We are looking for an Associate‑level team member to support our Digital Channels and cloud‑based platforms, including AWS‑powered customer‑facing and enabling services. This role sits at the intersection of digital product delivery, cloud technology, and enterprise risk management, partnering closely with product and technology teams to ensure innovation happens securely, responsibly, and within risk appetite.

As first line of defense, the candidate will conduct analysis related to identifying, assessing, mitigating, and managing risks necessary to comply with new or changing laws, regulations, regulatory guidance, and best practices, with a primary focus on Digital Channels, cloud platforms, and supporting technologies. They will support Business Controls in advancing risk management structures, processes, and tools within the organization’s Enterprise Risk Management (ERM) framework.

The role partners with stakeholders across Digital, Technology, Product, Legal, Compliance, Enterprise Risk, and Audit to support transparency and understanding of digital operating issues, technology risks, and control effectiveness. The candidate will transform data into business intelligence by developing and presenting information and insights to stakeholders while monitoring and managing risks to ensure compliance and validate program effectiveness for assigned lines of business and initiatives.

• Assist Business Controls leadership with the development and execution of strategies, controls, policies, and procedures to increase effectiveness and efficiency related to digital channels, cloud platforms, and technology‑enabled processes.
• Provide analysis and subject‑matter support related to the identification, assessment, control, monitoring, testing, and reporting of technology, cloud, product, third‑party, and operational risks.
• Investigate and assist with root‑cause analysis in instances of actual or potential operational loss, including those related to digital platforms or technology processes.
• Gather, analyze, aggregate, and report risk and control data to support solutions to analytical, implementation, and execution challenges.
• Prepare reports, dashboards, and presentations to communicate key milestones, risks, control gaps, and remediation status to management and internal partners.
• Maintain awareness of industry best practices, regulatory guidance, and emerging risks related to digital banking, cloud computing, cybersecurity, and technology operations.
• Support the resolution of internal audit, compliance, and risk management issues that may impact the classification, availability, integrity, or resiliency of digital and cloud‑based processes.
• Identify and escalates control breakdowns, inadequate processes, or unexpected events, and support corrective action efforts in partnership with Business Controls leadership.
• Build effective working relationships with internal business control groups and the Second and Third Lines of Defense (Legal, Compliance, Enterprise Risk, Cybersecurity, and Audit).
• Collaborate with teams responsible for information barriers and data governance to ensure appropriate controls over the flow of sensitive information.
• Assist in the execution of regulatory change management activities impacting digital delivery, technology platforms, data, and cloud services.
• Partner with business and technology managers to support issue remediation in alignment with the Bancorp’s issue management framework.
• Assist with maintenance and updates to risk and control systems and repositories (e.g., Open Pages, PPM, or similar tools).
• Support Risk and Control Self‑Assessment (RCSA) activities, including facilitation support, documentation, and ratings.
• Assist with identification of inherent risks and controls for digital products, platforms, and processes, and support governance alignment.
• May assist with associating loss events to applicable risks/processes and coordinating root‑cause analysis and action plan development.
• Partner with Support Functions and Risk Experts to identify applicable Enterprise and Risk Appetite indicators related to…