Business Configuration Analyst; Collections

Business Configuration Analyst (Collections Applications)

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General Function:

Identify and define systems and business line needs and requirements. Coordinates development and support for new and existing applications and products. Primary liaison between line of business, software vendor and information technology. Partners with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams. Coordinates business requirements definition, development, system configuration, testing, defect identification and resolution, implementation and support for new and existing systems.

Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions. Possesses a broad understanding of business systems and industry requirements. Oversees enhancements and projects in order to maintain productivity and efficiency. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.

While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities:

• Serves as a liaison between IT, software vendors and the business line to analyze business and user needs, document requirements and resolve moderately complex system problems.
• Possesses a broad understanding of business systems and industry requirements.
• Oversees enhancements in order to maintain productivity and efficiency. Guides and trains less experienced analysts through project work.
• Manages multiple business line project lists/project teams, from managing projects/process, system configuration, testing, implementation while meeting all deadlines assigned to the project.
• Possesses a solid knowledge base of multiple business lines, including the business plans, products, processes and revenue streams.
• Plays a key role in the planning, testing and implementation of new products, system enhancements and conversions. Ensures system enhancements follow the appropriate change management guidelines, meet or exceed user requirements and are completed in a timely fashion.
• May act as project leader role for projects.
• Leads the research and resolution of system issues. Partners with lines of business and the technical areas in the research and resolution of system and process problems.
• Works with users in defining user, system and project requirements for new systems, new products and system enhancements.
• Identifies system enhancements, documents business needs and determines development impact to current system processing. Works with programmers and users to ensure accuracy of process improvement/automation.
• Completes system configurations.
• Identifies, researches and analyzes production problems, develops solutions and resolves problems.
• Reviews operational procedures and methods and recommends changes for improvement, with an emphasis on automation and efficiency.
• Provides input into the creation of detailed project plans, work assignments, procedures, target dates and other aspects of assigned projects.
• Provides guidance and context in prioritizing and determining complexity of problems and requests.
• Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes.
• Establishes the climate that encourages an open two-way channel of communication whereby team members exchange ideas / suggestions and share information.
• Reports regularly on progress against established project plans.
• Maintains manuals, standard business and status reports, technical training material and reference material.
• Performs aspects of Project Management including but not limited to Approval gathering, Readiness…