Manager, Revenue Technology Orchestration
Job in
Cincinnati, Hamilton County, Ohio, 45202, USA
Listed on 2026-07-01
Listing for:
Paychex
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
Business Systems/ Tech Analyst, Change Management, IT Business Analyst
Job Description & How to Apply Below
Manager, Revenue Technology Orchestration
The Manager, Revenue Technology Orchestration owns the adoption and change management strategy for Paychex's revenue technology stack. This leader ensures sellers, marketers, and customer success teams can effectively use revenue tools to drive productivity, reduce administrative burden, and accelerate sales velocity. Reporting to the Head of Revenue Tools and Technology, this role partners closely with GTM Enablement, GTM Analytics, Platform Management, and Architecture & Design to deliver world-class user experiences that maximize tool ROI and business outcomes.
Responsibilities- User Adoption & Change Management
• Design and execute adoption strategies for new tool rollouts, feature releases, and process changes across all GTM functions
• Establish 30/60/90-day adoption milestones and KPIs (active users, feature utilization, time-to-productivity, user satisfaction)
• Lead cross-functional change management efforts partnering with GTM Enablement, Communications, and business unit leaders
• Proactively identify adoption barriers through user feedback, support ticket analysis, and field observations - Training & Orchestration Content
• Build comprehensive training curriculum (role-based learning paths, certification programs, quick-reference guides) for all revenue tools
• Develop in-app guidance, tooltips, and walkthrough experiences using platforms like Walk Me
• Create and maintain documentation library, video tutorials, release notes, and best practice collateral
• Deliver live and virtual training sessions during new hire onboarding and ongoing skill development programs - Tool Usage Analytics & Insights
• Define and track tool usage metrics, feature adoption rates, and productivity impact by role, business unit, and tool
• Partner with GTM Analytics to build dashboards that measure tool ROI, seller efficiency gains, and process improvements
• Conduct quarterly tool health reviews with leadership, surfacing utilization trends and recommendations
• Translate usage data into actionable insights for Platform Management and Architecture & Design teams - In-App Support & User Experience Optimization
• Establish feedback loops with end users to continuously improve tool configurations and workflows
• Triage common pain points and partner with Platform Management to resolve systemic issues
• Collaborate with Architecture & Design to embed AI-driven guidance, automation, and workflow simplification into tools
• Maintain communication cadence with GTM Strategy Ops leads to understand business unit-specific enablement needs - Team Leadership & Vendor Partnerships
• Build, develop, and manage a team of 7-10 FTEs focused on enablement, training, documentation, and in-app support
• Set OKRs, coach talent, and foster a culture of user-centricity and continuous improvement
• Partner with enablement platform vendors (e.g., Walk Me, Highspot, learning management systems) to optimize capabilities
• Represent RT2 in cross-functional forums, sales kickoffs, and leadership reviews
- Bachelor's Degree in Business / Marketing / Communications / Instructional Design / or related field
- Required - Master's Degree in Organizational Development / Change Management / Business Administration
- Preferred - 12+ years in Enablement / Change Management / Training / L&D.
- 7+ years leading enablement or training teams in SaaS, technology, or HCM environments Proven success driving adoption of complex enterprise applications (CRM, marketing automation, sales engagement) at scale.
- 5+ years working with Sales, Marketing, and Customer Success organizations of 500+ users Background in Revenue Operations, Sales Operations, or GTM Enablement functions.
- Prosci Certified Change Practitioner or equivalent
- Preferred - Change Leadership Expert
- Collaboration Expert
- Instructional Design Advanced
- Tool Proficiency Advanced
- People Leadership Advanced
- Analytics & Measurement Intermediate
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $105,000-$166,000 annually. Please keep in mind that this range is the base pay only and does not consider…
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