Service Developer

Service Now Discovery Specialist

Responsibilities:

• Expertise in Service Now Discovery, including Service Mapping, features and functionality
• Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
• Understanding of network protocols (e.g., SNMP, WMI, SSH)
• Knowledge of CMDB structure and data relationships
• Ability to align discovery data with IT service management processes
• Participates in platform upgrade planning, testing, and validation.
• Strong analytical and problem-solving abilities
• Participate in the design, development, and implementation of enhancements of Service-now instances.
• Document system and application architectures and maintain the Service-Now platform for Enterprise Information Systems (EIS).
• Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)
• Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.
• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.