ServiceNow Software Engineer IV

Perfict Global IT Consulting Services

Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs. We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work!!!

Responsibilities:

• Expertise in Service Now Discovery, including Service Mapping, features and functionality
• Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
• Understanding of network protocols (e.g., SNMP, WMI, SSH)
• Knowledge of CMDB structure and data relationships
• Ability to align discovery data with IT service management processes
• Participates in platform upgrade planning, testing, and validation.
• Strong analytical and problem-solving abilities
• Participate in the design, development, and implementation of enhancements of Service-now instances.
• Document system and application architectures and maintain the Service-Now platform for Enterprise Information Systems (EIS).
• Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)
• Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.
• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.

Technical Skills Must Have:

• Ability to align discovery data with IT service management processes
• Service Now Discovery, CMDB, Service Mapping
• Understanding of network protocols (e.g., SNMP, WMI, SSH)