Network Engineer

Overview

As a member of Center Grid’s 24x7x365 operations team, a Senior Network Engineer has overall responsibility for managed client networks and their connectivity to Center Grid. This includes functional networks in the customers, LAN, WLAN and WAN spaces, and encompasses a variety of technologies, manufacturers, protocols, and standards. The role also involves ITIL v3-driven incident, problem, change, configuration, performance, capacity management, and continuous improvement of devices and resources monitored and managed by Center Grid.

• Designs, develops, configures, deploys, and documents functional and secure network solutions and their required components, as well as the necessary processes and procedures to operationalize them across the organization.
• Responds to and resolves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLA).
• Provides direct customer interaction as needed in support of customer operations.
• Understands Information Technology Infrastructure Library (ITIL), supports and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client requests and outages.
• Provides rotating on-call SME 24x7 after-hours support.
• Provides technical leadership and acts as a technical resource and escalation point for Tier I and II technical teams, and mentors team members.
• Interacts with co-workers to coordinate and disseminate information to complete job assignments in order to attain company service objectives.
• Provides and executes periodic environment reviews and client health checks, collects statistical information, monitors growth, and suggests enhancements of services or resiliency of environments to management and the customer.
• Trains junior staff on IT operations and technologies.
• Maintains IT asset inventory and configuration management databases (CMDB).
• Sets course for repeatable processes and automation of recurring tasks.
• Tracks time utilization using Center Grid’s standard tooling.
• Supports Security Incident Response protocols and Vulnerability Remediation protocols; remediates security vulnerabilities per procedure.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as Center Grid policies to ensure adherence in an ethical and professional manner.
• Supports and conducts oneself in a manner consistent with customer service expectations.
• Other duties and responsibilities as assigned.

• Minimum of 5 years of industry-related experience as a Network Engineer or Network Administrator in Enterprise and Managed Services Networking environments.
• Realizes value in end-to-end service delivery as critical to individual and company success.
• Experience/Understanding of network architecture design, implementation, administration and support.
• Experience/Understanding of communication and network protocols (TCP/IP, ARP, DNS, HTTP, HTTPS, etc.).
• Experience/Understanding of MPLS, VPN technologies and protocols (Remote Access & Site to Site - IPSEC, L2TP, PPTP, SSL/TLS, SSH, etc.).
• Experience with a variety of manufacturers and network operating systems (Arista, Cisco, Fortinet, Brocade, Ubiquiti, Palo Alto, etc.).
• Experience/Understanding of wireless networking technologies.
• Experience/Understanding of legacy and next-generation firewalls and functionality (IDS, IPS, DPI, etc.).
• Familiarity with access control models and network security.
• Experience/Understanding of ticket management software.
• Meets deadlines by prioritizing work requests based on urgency; follows through with tasks and troubleshooting with minimal supervision.
• Self-starter with excellent organizational, administrative, and interpersonal skills.
• Local travel and overnight travel to Center Grid and client offices may be necessary (typically less than 10%).
• Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail and on-time delivery; stays on the leading edge of technology by learning new techniques and methods through continual education.
• Able to lift devices weighing over 50 lbs.

• Experience with VMware NSX and its sub-variants.
• Experience with SD-WAN technologies.
• Experience with VoIP technologies.
• Experience with SIEM.
• Preferred 2- or 4-year degree or technical training (technical school or military training).
• Experience with Major Incident handling.