IT Implementation & Deployment Technician

Location: Cincinnati, OH (45249)
Employment Type: Full-Time Salary Range: $40,000 - $45,000 annually (based on experience)

MIS Solutions is a growing Managed IT Services Provider (MSP) supporting approximately 100 managed partners across a wide range of industries. We specialize in delivering reliable, secure, and scalable IT solutions while maintaining a strong focus on customer service and long-term partnerships.

• Device Staging & Asset Management
• Unbox and inspect new client hardware (desktops, laptops, firewalls, switches, access points, monitors, docks, peripherals, etc.).
• Verify equipment against client purchase orders and project documentation.
• Apply asset tags and document serial numbers.
• Prepare devices according to each client’s standardized configuration checklist.
• Client-Specific Configuration
• Deploy operating systems using imaging and automated provisioning tools.
• Join devices to Active Directory, Azure AD, or hybrid environments.
• Configure Microsoft 365, Google Workspace, or other SaaS platforms.
• Install client-approved applications, security agents, RMM tools, backup agents, and monitoring software.
• Apply baseline security configurations following MSP and client compliance standards.
• Configure VPN, MFA, email, printers, mapped drives, and network access.
• Quality Control & Standardization
• Follow MSP standard operating procedures (SOPs) for deployments.
• Perform pre-deployment checklists and system validation.
• Ensure devices meet client cybersecurity requirements.
• Test connectivity, performance, and application functionality before shipment or on-site installation.
• On-Site & Remote Deployment
• Deliver and install equipment at client locations.
• Provide white-glove onboarding support to end users.
• Set up workstations neatly for end users, walking them through any new hardware.
• Coordinate with end users or POC to minimize downtime.
• Documentation & Communication
• Update tickets and project tasks in PSA and documentation platforms.
• Document client environment changes thoroughly.
• Maintain accurate asset records and licensing documentation.
• Escalate issues to team leaders when needed.
• Communicate clearly with clients regarding timelines and expectations.

• 1-3 years experience in an MSP or multi-client IT environment preferred.
• Strong knowledge of Windows 10/11 deployment and configuration.
• Experience with Microsoft 365, Azure AD, and endpoint management.
• Familiarity with RMM and PSA tools.
• Understanding of networking fundamentals (DNS, DHCP, VLAN basics, VPN).
• Strong documentation habits and attention to detail.
• Customer-service mindset with professional communication skills.
• Ability to lift and transport equipment (up to 50 lbs).
• Valid driver’s license and reliable transportation (for on-site deployments).

• Competitive salary ($40,000-$45,000 DOE)
• Bonus opportunities (performance, annual, and project-based)
• Overtime and after-hours compensation

• Monthly vehicle stipend (no mileage tracking required)
• Monthly cell phone stipend

• Full medical benefits
• Life insurance coverage
• Retirement plan
• Paid time off
• Certification bonuses to support professional growth
• Employee of the Month bonus
• Birthday celebrations
• Complimentary snacks and beverages
• Monthly cookouts or catered lunches
• Quarterly offsite team-building events
• Annual holiday party with bonuses
• Access to a wide range of employee discounts

• Monday through Friday
• Day shift (8-hour shifts)

Salary: $40,000.00 - $45,000.00 per year