Data Integration Support Analyst

Job Description

The Data Integration Support Analyst plays a critical role in monitoring and supporting application file processing within the Data Integration production environment. This position involves analyzing complex workflows, identifying and implementing solutions, and collaborating across teams to resolve issues and manage escalations. As a key point of contact, the analyst responds to internal and external inquiries, maintains support documentation, and contributes to project readiness activities.

The role also includes delivering training, providing subject matter expertise, and ensuring exceptional customer service.

• Monitor and support file processing in the production environment
• Analyze and troubleshoot complex data integration workflows
• Collaborate with cross-functional teams to resolve issues and escalations
• Maintain and update support documentation
• Respond to internal and external inquiries with professionalism and accuracy
• Participate in project readiness and implementation activities
• Deliver training and share subject matter expertise
• Provide outstanding customer service and support

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of related experience

• Strong background in operations and production support
• Knowledge of data integration systems, policies, and regulatory requirements
• Experience with data translation, transformation, and interchange processes
• Proficient in business analysis, troubleshooting, and problem resolution
• Skilled in managing multiple tasks, deadlines, and small projects
• Excellent communication, customer service, and interpersonal skills
• Proven reliability and attention to detail in complex workflows
• Quick learner with the ability to grasp new applications and business rules
• Familiarity with Agile, project management, and testing methodologies
• Strong analytical, forecasting, and support experience
• Knowledge of EDI formats (e.g., ASC X12, NACHA, ISO 20022) and raw file data
• Experience with Swift File Act and file transmission protocols
• Proficiency in Excel (including VBA, Macros, SQL), Office 365, and Power BI
• web Methods expertise is a plus

This role includes participation in an on-call rotation to support critical production processes outside of standard business hours.

This role requires working from a U.S. Bank location three (3) or more days per week.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and…