Telecom Solutions Engineer

Our client, a Fortune 30 retail organization, is seeking a Telecom Solutions Engineer to join their team. As a Telecom Solutions Engineer, you will be part of the Enterprise Infrastructure organization supporting Telecom Engineering, Network Operations, and Cross-Functional Technology teams. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset that will align successfully in the organization.

Job Title: Telecom Solutions Engineer

Location: Cincinnati, OH (Onsite 5 days per week)

Type: W2 contract

Important note to subvendors: this role is not open to C2C or subvendor W2 referrals

• Design, implement, and support enterprise telecom infrastructure solutions with a focus on availability, scalability, disaster recovery, security, and monitoring.
• Serve as a technical leader for telecom engineering initiatives, establishing standards, best practices, and operational procedures.
• Support and troubleshoot complex voice and telecom environments involving SIP, VoIP, RTP, networking, QoS, routing, switching, and firewalls.
• Collaborate with infrastructure, security, cloud, and application teams to deliver secure and scalable telecommunications solutions.
• Develop engineering documentation and drive continuous improvements through automation, process optimization, and technology modernization.

• Experience supporting enterprise telecom environments with strong expertise in SIP, VoIP, RTP, and telephony technologies.
• Advanced troubleshooting experience within voice and data networking environments, including packet captures, SIP traces, QoS, routing, switching, and firewalls.
• Knowledge of cloud services, telecom infrastructure best practices, and operational support.
• Experience with IVR platforms, contact center technologies, data integrations, and REST APIs.
• Strong understanding of Windows Server, Linux, SQL databases, and infrastructure security practices.

• Opportunity to support a Fortune 30 retail organization on large-scale enterprise telecom initiatives.
• High-visibility role with ownership of critical voice and telecommunications infrastructure.
• Exposure to modern telecom, cloud, networking, and infrastructure technologies.
• Benefits – health, vision, dental coverage offered through Experis.
• Paid holidays after 6 months of contracting.
• Access to Experis Academy upskilling program.