CCM IT Co-op Student - DTS

Primary Duties Overview

Provide end user technology support at all levels including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end-user incidents and requests.

• Assisting staff with remediating vulnerabilities identified in Qualys
• Creating and testing deployment packages for macOS and Windows
• Perform automated and manual patch management
• Perform audits and remediation on designated accounts
• Create, manage or manipulate systems, packages, and policies within administrative tools such as JAMF and SCCM
• Provide Tier 2 technical support to university colleagues and contractors, both remote and on-site.
• Assist with maintenance of the college technological asset inventory.
• Student work arranged through the Professional Practice Program of the University of Cincinnati as an extension of classroom and laboratory teaching by practice in a chosen profession. These assignments alternate practical work experience with periods of classroom study.
• Perform various duties related specific field of study.

Co-op employment must be related to some phase of the field of study in which the student is engaged, and diversified to afford a range of experience. Co-op students must meet the enrollment requirement for the entire quarter.

• Punctual, analytical, and detail oriented
• Familiarity with Windows and macOS operating systems
• Ability to lift 25-50 lbs

Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 102990