Senior Business Analyst — Enterprise Content Management; ECM

Position: Senior Business Analyst — Enterprise Content Management (ECM)
## Senior Business Analyst — Enterprise Content Management (ECM)
Apply remote type:
Hybrid locations:
Cincinnati, OH (USA) time type:
Full time posted on:
Posted Todayjob requisition :
R9172
** Be Here. Be Great.
** Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services spans a wide range of activities, including software development, data management, Cloud services, IT security, technical support, access governance, infrastructure management, and the procurement and maintenance of equipment and software. The overall goal of IT Services is to deliver technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage.

Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week if local to Cincinnati, with the potential to work three days remotely. Core in-office days are Tuesday, Wednesday, and Thursday but will be determined by business needs.

Great American Insurance Group is seeking a Senior Business Analyst to join our Enterprise Content Management (ECM) team. This role works at the center of how the organization captures, stores, governs, and retrieves business-critical content across platforms such as Image Right, File Net, and Doc Ex. The Senior BA partners closely with business units, engineering, project teams, and governance stakeholders to translate complex content and records management needs into clear, actionable requirements, leveraging automation and AI-assisted analysis to improve the speed, quality, and clarity of delivery.

A significant focus of this role is supporting platform stabilization, modernization, and content migration efforts, where disciplined requirements gathering and scope clarity directly impact project success.
** Essential Job Functions and Responsibilities
*** Analyzes business issues and defines requirements to design ECM solutions that align with organizational goals, with particular attention to content integrity, governance, and compliance.
* Collaborates with program managers, project managers, and project teams to gather information, model system requirements, and document detailed specifications across content management platforms and their integrations.
* Leads requirements and scope definition for content management initiatives, including platform migrations, upgrades, and the rationalization of large, complex content repositories.
* Develops and implements automated system protocols that reduce manual processes and increase overall operational efficiency.
* Develops workflow charts and diagrams to study system capabilities and write detailed specifications.
* Manages dependencies and coordinates across multiple business and technical groups to ensure content, integrations, and records obligations are addressed throughout the delivery lifecycle.
* Uses AI-assisted analysis to identify integration and migration risks, surface improvement opportunities, and enhance documentation quality.
* May create end-user documentation and deliver training to ensure successful adoption of new systems.
* May monitor project milestones, phases, and elements to ensure timely and budget-compliant delivery.
* May serve as a Scrum Master or agile team member, contributing to and testing the product increment.
* Performs…