EBA Technical Analyst

Join one of the nation's top-ranked pediatric healthcare organizations and launch your technology career in a role where data, programming, and innovation directly support the mission of improving child health. As an EBA Technical Analyst I at Cincinnati Children's Hospital Medical Center, you will work with enterprise applications, databases, and technical solutions that enhance the employee experience and streamline business operations across the organization.

This position offers hands‑on opportunities to leverage SQL, programming, system analysis, and problem‑solving skills to support application development, reporting, troubleshooting, and process improvement initiatives. Working alongside experienced technical professionals, you will contribute to impactful projects, gain exposure to enterprise technologies, and build a strong foundation in software development, data management, and business systems analysis within one of the country's most innovative healthcare environments.

This position requires approximately 5% on-site presence based on operational and support needs.

• Support and develop integration between Workday and other tertiary systems.
• Support tertiary system’s as primary/secondary role
• On-call support for Workday and all other tertiary systems on rotating basis.

• Has conceptual knowledge of theories, practices and procedures within their discipline.
• Follows the parameters of defined policies, procedures and practices with guidance.
• Analyze, design, support, maintain, enhance, and implement systems and solutions with low complexity that improves the business operations and employee experience of the medical center.
• Works on projects and tasks with guidance and direction from more senior level team members.
• Observe technical analysts and business systems analysts working with the end user community to learn how to develop requirements for system solutions.
• Addresses production support, application configuration and enhancements with direction from senior level team members as needed.

• Conceptually understands how to analyze, design, implement, and maintain systems and procedures.
• With guidance, assists in system testing and technical documentation.
• Observes Technical Reviews.
• Utilizes Development lifecycle process and documentation to implement and support system solutions.

• Provides technical support and problem resolution assistance for production and process issues.
• Seeks guidance to troubleshoot and decipher error messages.
• Assists with the appropriate Change Control methods to implement system solutions.
• Supports departmental efforts to improve customer satisfaction.
• Monitors system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies.

• Provides end‑user support.
• Monitor SLA's and escalates as needed.
• Adhere to and promote continual adoption of change management policies and procedures.
• Model outstanding customer service behavior, including timely and effective follow‑up with customers.

• Develop knowledge and professional skills through cross‑training, literature and attendance at department meetings and vendor education.
• Develop and maintain positive relationships.
• Works well with others and fosters a positive team environment.
• Participate in instructional seminars.
• Continued development on Cincinnati Children's computer‑based systems.

• Bachelor's degree in a related field OR equivalent combination of education and experience
• 0+ years of experience in a related job discipline

• Basic programming or scripting experience (academic or hands‑on) with a willingness to learn and develop technical skills.
• Foundational knowledge of SQL, including simple queries and data retrieval.
• Exposure to web and data technologies such as XML, XSLT, CSS, or JavaScript.
• Basic understanding of file transfer concepts (e.g., FTP, SFTP) and data movement processes.
• Familiarity with API concepts, including SOAP and REST, through coursework or project experience.
• Basic familiarity with AI…