Product Support Specialist - Scripting

Do you enjoy coding, solving technical problems, and helping people use software more effectively? Are you looking for an opportunity to build real-world experience with a commercial software platform while continuing to use your programming skills? We’re looking for a Product Support Specialist to join our Product Support team. This role is ideal for recent Computer Science, Information Technology, Software Engineering, or Computer Information Systems graduates – or anyone with scripting experience who enjoys solving problems and working directly with customers.

In this role, you will work directly with customers by phone to troubleshoot issues, answer product questions, and guide users through software workflows. You will be part of a structured training and certification program designed to help you build expertise across multiple areas of the product and grow your career over time. The standard schedule for this role is 10 a.m. to 7 p.m., with the opportunity to move to earlier shifts based on availability.

• Become a subject matter expert in Rent Manager scripting and custom automation.
• Troubleshoot scripting questions, software functionality, and technical issues for customers.
• Help customers understand scripting concepts, troubleshoot customizations, and resolve software-related problems.
• Answer customer questions by phone while providing clear, professional technical guidance.
• Take ownership of assigned support cases and follow through until they are resolved.
• Use internal documentation, knowledge resources, and team support to research and resolve customer issues.
• Document customer interactions accurately in the ticket-tracking system.
• Participate in ongoing training and certification programs to expand your product knowledge.
• Maintain daily productivity expectations in a fast-paced, customer-focused support environment.

We provide a structured learning path that helps Product Support Specialists develop expertise across Rent Manager product areas, including technical support, general product functionality, receivables and payables, owners and finance, integrations, mobile functionality, and scripting. New team members typically begin in one product area and expand their knowledge through formal training and certifications.

• High school diploma or equivalent required.
• A strong interest in programming, scripting, software development, or technical problem solving.
• A strong customer service mindset and desire to help others.
• Clear verbal communication skills and the ability to explain software concepts in an approachable way.
• Strong problem-solving skills and the ability to learn new information quickly.
• Comfort working with software systems and technical concepts.
• Attention to detail and commitment to accurate documentation.
• Ability to manage multiple priorities while maintaining quality and professionalism.
• Reliable attendance, punctuality, personal accountability, and a strong work ethic.
• Ability to work independently while also collaborating with teammates and escalation resources.
• Availability to be on-call during evenings or weekends as assigned.

• Associate’s or bachelor’s degree in Computer Science, Software Engineering, Information Technology, Computer Information Systems, or a related technical field.
• Coursework or experience with programming or scripting languages.
• One to two years of experience in customer support, technical support, SaaS support, or a call center environment.
• Experience with CRM, ticketing, or customer support systems.
• Basic understanding of accounting, property management, financial workflows, or accounting software.

This is a full-time, non-exempt role with a base pay range of $21.64–$28.85 per hour. Starting hourly pay begins at $21.64, with structured increases tied to completion of certification milestones. The role is also eligible for annual merit adjustments and an annual performance bonus of 5%. Our skills-based progression model gives you a clear path to grow your knowledge, expand your product expertise, and advance your career within the organization.

• Use your programming…